Damian Rattray
Mississauga,Canada
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server
Clarkson Pump and Patio
Mississauga, Canada
11.2021 - Current
- Maintain a high standard of personal appearance and hygiene at all times
- Adhere to all environmental policies and programs as required; Work as part of a team to provide a consistently high standard of service.
- Demonstrate professional and positive image to guests and colleagues at all times.
- Provide prompt, courteous and efficient food & beverage service in accordance with Pump standards.
- Ensure a clean and safe working environment at all times.
- Report any deficiencies in level of supplies to the General Manager.
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
- Serve alcoholic and non-alcoholic beverages, Open wine and take drink orders.
- Effectively handle guest concerns through empowerment, and report any irregularities to General Manager.
Busser / Runner
LaPlaya Beach & Golf Resort
Naples, USA
11.2019 - 07.2020
- Company Overview: Naples Florida
- Prepares dining room for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and patrons by adhering to sanitation and safety policies.
- Maintains menu presentation by keeping menus clean; replacing damaged or soiled page.
- Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
- Updates job knowledge by participating in staff training opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Naples Florida
Server
Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
- Company Overview: Branson Missouri
- Maintain a high standard of personal appearance and hygiene at all times
- Adhere to all environmental policies and programs as required; Work as part of a team to provide a consistently high standard of service.
- Demonstrate professional and positive image to guests and colleagues at all times.
- Provide prompt, courteous and efficient food & beverage service in accordance with Chateau on the Lake Resort & Spa food & beverage standards.
- Ensure a clean and safe working environment at all times.
- Assist with food and table prep before the event begins.
- Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
- Run food from the kitchen to the banquet hall on demand.
- Communicate with banquet supervisor as well as other servers and event organizers.
- Report any deficiencies in level of supplies to the Banquet Supervisors.
- Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
- Serve alcoholic and non-alcoholic beverages, Open wine and take drink orders.
- Effectively handle guest concerns through empowerment, and report any irregularities to Leader.
- Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.
- Branson Missouri
Bartender
Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
- Company Overview: Branson Missouri
- Keep bar area clean in accordance with the Chateau on the Lake Resort & Spa guidelines as well as the requirements of the local health department.
- Develop an efficient work pace that keeps the guests at the bar and in the dining room satisfied at all times.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Branson Missouri
Housemen
Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
- Company Overview: Branson Missouri
- Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner; Maintains housekeeping carts and stocks supplies and guest amenities.
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine, hallways and restrooms.
- Strips soiled linen from beds when asked to help housekeepers.
- Removes trash collected by room attendants.
- Collects soiled linen for laundering from housekeeping carts.
- Helps the room attendants with heavy lifting and special cleaning projects as directed.
- Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures.
- Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers.
- Responds at all times in a friendly, helpful manner to guests and other colleagues.
- Handles any tasks assigned by the supervisors as and when needed.
- Branson Missouri
Fine Dining Server
Jewel Paradise Cove Resort & Spa
Runaway Bay, Jamaica
01.2014 - 01.2017
- Company Overview: Runaway Bay, Jamaica
- Greet guest(s) as they arrive, inquire into their seating preferences and lead them to appropriate tables.
- Provide information on revolving menu items and daily specials.
- Leave guest(s) for a little time to decide on choices and keep an eye out for guest(s) calls.
- Answer questions regarding menu items and ingredients and provide information regarding diet items and specials.
- Suggest appropriate wines and other beverages to go along with customers’ meals.
- Take orders for lunch and dinner and repeat taken orders to ensure accuracy.
- Inform guest(s) about the time it will take for their orders to be prepared and served.
- Relay orders to the kitchen and ensure that they are prepared according to recipe.
- Check prepared orders for accuracy and portion and ensure that they are served in a time efficient manner.
- Prepare drinks according to instructions and serve then in a timely manner.
- Make sure that tables are cleared, cleaned and bussed properly before the next set of customers arrive.
- Runaway Bay, Jamaica
Restaurant Server
Grand Bahia Principe
Runaway Bay, Jamaica
01.2010 - 01.2011
- Company Overview: Salt Cooper Drive Runaway Bay, Jamaica
- Prepare tables with special attention to sanitation and order.
- Attend to customers upon entrance, Take customers’ food and drink orders.
- Ensure that all orders are accurate and brought to each table in a timely manner.
- Deal with complaints or problems with a positive attitude.
- Suggest appetizers and meals to customers based on the menu and specials.
- Confirm orders with the chefs and bartenders whenever a clarification is requested.
- Assist with setting tables and rearranging tables to accommodate larger parties.
- Present menus and help customers select food/beverages.
- Take/serve orders and answer questions or make recommendations for other products.
- Collaborate with other restaurant servers and kitchen/bar staff.
- Salt Cooper Drive Runaway Bay, Jamaica
Education
Dining room service and Bartending technique -
St. Monica's College
Food and Beverage Service Level 2 -
Runaway Bay Heart Hotel and Training Institute
Continual Education -
Portmore Community College
High School -
Jonathan Grant High School
Skills
- Experienced in providing excellent customer service
- Proficient knowledge of food, wine and spirits, Dynamic Bartender/Server/Coffee Barista
- Ability to deal with a demanding environment that is subject to constant change
- Solution oriented and ability to exercise good judgment
- Proficient in balancing various job duties, physically able to handle heavy loads
- Thrives in a highly dynamic environment while effectively multi-tasking
- Effective communicator with strong writing skills and math skills
- Excellent interpersonal, organizational, time management and training skills
- Excellent problem solver, who is self-motivated, promote good work practices
- Positive attitude toward change, learning, growth and personal health
- Team player abilities attained through working with various groups of people in different areas of hospitality
- Friendly and courteous manner, High punctuality and attendance record
- Highly knowledgeable and talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers
- Food safety
- Menu knowledge
- Conflict resolution
- Team collaboration
- Time management
- Inventory control
- Effective communication
- Attention to detail
- Adaptability
- Shift management
- Point of sale (POS) system operations
- Memory retention
Websites
Timeline
Server
Clarkson Pump and Patio
11.2021 - Current
Busser / Runner
LaPlaya Beach & Golf Resort
11.2019 - 07.2020
Server
Chateau on the Lake Resort & Spa
04.2019 - 07.2019
Bartender
Chateau on the Lake Resort & Spa
04.2019 - 07.2019
Housemen
Chateau on the Lake Resort & Spa
04.2019 - 07.2019
Fine Dining Server
Jewel Paradise Cove Resort & Spa
01.2014 - 01.2017
Restaurant Server
Grand Bahia Principe
01.2010 - 01.2011
Dining room service and Bartending technique -
St. Monica's College
Food and Beverage Service Level 2 -
Runaway Bay Heart Hotel and Training Institute
Continual Education -
Portmore Community College
High School -
Jonathan Grant High School
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