Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Damian Rattray

Mississauga,Canada

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

16
16
years of professional experience

Work History

Server

Clarkson Pump and Patio
Mississauga, Canada
11.2021 - Current
  • Maintain a high standard of personal appearance and hygiene at all times
  • Adhere to all environmental policies and programs as required; Work as part of a team to provide a consistently high standard of service.
  • Demonstrate professional and positive image to guests and colleagues at all times.
  • Provide prompt, courteous and efficient food & beverage service in accordance with Pump standards.
  • Ensure a clean and safe working environment at all times.
  • Report any deficiencies in level of supplies to the General Manager.
  • Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
  • Serve alcoholic and non-alcoholic beverages, Open wine and take drink orders.
  • Effectively handle guest concerns through empowerment, and report any irregularities to General Manager.

Busser / Runner

LaPlaya Beach & Golf Resort
Naples, USA
11.2019 - 07.2020
  • Company Overview: Naples Florida
  • Prepares dining room for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils.
  • Protects establishment and patrons by adhering to sanitation and safety policies.
  • Maintains menu presentation by keeping menus clean; replacing damaged or soiled page.
  • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
  • Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.
  • Updates job knowledge by participating in staff training opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Naples Florida

Server

Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
  • Company Overview: Branson Missouri
  • Maintain a high standard of personal appearance and hygiene at all times
  • Adhere to all environmental policies and programs as required; Work as part of a team to provide a consistently high standard of service.
  • Demonstrate professional and positive image to guests and colleagues at all times.
  • Provide prompt, courteous and efficient food & beverage service in accordance with Chateau on the Lake Resort & Spa food & beverage standards.
  • Ensure a clean and safe working environment at all times.
  • Assist with food and table prep before the event begins.
  • Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
  • Run food from the kitchen to the banquet hall on demand.
  • Communicate with banquet supervisor as well as other servers and event organizers.
  • Report any deficiencies in level of supplies to the Banquet Supervisors.
  • Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs.
  • Serve alcoholic and non-alcoholic beverages, Open wine and take drink orders.
  • Effectively handle guest concerns through empowerment, and report any irregularities to Leader.
  • Clean up venue after event ends and assist with inventory, food storage and other closeout tasks.
  • Branson Missouri

Bartender

Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
  • Company Overview: Branson Missouri
  • Keep bar area clean in accordance with the Chateau on the Lake Resort & Spa guidelines as well as the requirements of the local health department.
  • Develop an efficient work pace that keeps the guests at the bar and in the dining room satisfied at all times.
  • Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
  • Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
  • Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
  • Branson Missouri

Housemen

Chateau on the Lake Resort & Spa
Branson, USA
04.2019 - 07.2019
  • Company Overview: Branson Missouri
  • Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner; Maintains housekeeping carts and stocks supplies and guest amenities.
  • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine, hallways and restrooms.
  • Strips soiled linen from beds when asked to help housekeepers.
  • Removes trash collected by room attendants.
  • Collects soiled linen for laundering from housekeeping carts.
  • Helps the room attendants with heavy lifting and special cleaning projects as directed.
  • Assists housekeeping with placing bed boards, roll-ways beds, extra bed etc. in appropriate fashion per standard operating procedures.
  • Reports missing / found articles, damage or merchandise problems to the housekeeping supervisor and managers.
  • Responds at all times in a friendly, helpful manner to guests and other colleagues.
  • Handles any tasks assigned by the supervisors as and when needed.
  • Branson Missouri

Fine Dining Server

Jewel Paradise Cove Resort & Spa
Runaway Bay, Jamaica
01.2014 - 01.2017
  • Company Overview: Runaway Bay, Jamaica
  • Greet guest(s) as they arrive, inquire into their seating preferences and lead them to appropriate tables.
  • Provide information on revolving menu items and daily specials.
  • Leave guest(s) for a little time to decide on choices and keep an eye out for guest(s) calls.
  • Answer questions regarding menu items and ingredients and provide information regarding diet items and specials.
  • Suggest appropriate wines and other beverages to go along with customers’ meals.
  • Take orders for lunch and dinner and repeat taken orders to ensure accuracy.
  • Inform guest(s) about the time it will take for their orders to be prepared and served.
  • Relay orders to the kitchen and ensure that they are prepared according to recipe.
  • Check prepared orders for accuracy and portion and ensure that they are served in a time efficient manner.
  • Prepare drinks according to instructions and serve then in a timely manner.
  • Make sure that tables are cleared, cleaned and bussed properly before the next set of customers arrive.
  • Runaway Bay, Jamaica

Restaurant Server

Grand Bahia Principe
Runaway Bay, Jamaica
01.2010 - 01.2011
  • Company Overview: Salt Cooper Drive Runaway Bay, Jamaica
  • Prepare tables with special attention to sanitation and order.
  • Attend to customers upon entrance, Take customers’ food and drink orders.
  • Ensure that all orders are accurate and brought to each table in a timely manner.
  • Deal with complaints or problems with a positive attitude.
  • Suggest appetizers and meals to customers based on the menu and specials.
  • Confirm orders with the chefs and bartenders whenever a clarification is requested.
  • Assist with setting tables and rearranging tables to accommodate larger parties.
  • Present menus and help customers select food/beverages.
  • Take/serve orders and answer questions or make recommendations for other products.
  • Collaborate with other restaurant servers and kitchen/bar staff.
  • Salt Cooper Drive Runaway Bay, Jamaica

Education

Dining room service and Bartending technique -

St. Monica's College

Food and Beverage Service Level 2 -

Runaway Bay Heart Hotel and Training Institute

Continual Education -

Portmore Community College

High School -

Jonathan Grant High School

Skills

  • Experienced in providing excellent customer service
  • Proficient knowledge of food, wine and spirits, Dynamic Bartender/Server/Coffee Barista
  • Ability to deal with a demanding environment that is subject to constant change
  • Solution oriented and ability to exercise good judgment
  • Proficient in balancing various job duties, physically able to handle heavy loads
  • Thrives in a highly dynamic environment while effectively multi-tasking
  • Effective communicator with strong writing skills and math skills
  • Excellent interpersonal, organizational, time management and training skills
  • Excellent problem solver, who is self-motivated, promote good work practices
  • Positive attitude toward change, learning, growth and personal health
  • Team player abilities attained through working with various groups of people in different areas of hospitality
  • Friendly and courteous manner, High punctuality and attendance record
  • Highly knowledgeable and talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers
  • Food safety
  • Menu knowledge
  • Conflict resolution
  • Team collaboration
  • Time management
  • Inventory control
  • Effective communication
  • Attention to detail
  • Adaptability
  • Shift management
  • Point of sale (POS) system operations
  • Memory retention

Timeline

Server

Clarkson Pump and Patio
11.2021 - Current

Busser / Runner

LaPlaya Beach & Golf Resort
11.2019 - 07.2020

Server

Chateau on the Lake Resort & Spa
04.2019 - 07.2019

Bartender

Chateau on the Lake Resort & Spa
04.2019 - 07.2019

Housemen

Chateau on the Lake Resort & Spa
04.2019 - 07.2019

Fine Dining Server

Jewel Paradise Cove Resort & Spa
01.2014 - 01.2017

Restaurant Server

Grand Bahia Principe
01.2010 - 01.2011

Dining room service and Bartending technique -

St. Monica's College

Food and Beverage Service Level 2 -

Runaway Bay Heart Hotel and Training Institute

Continual Education -

Portmore Community College

High School -

Jonathan Grant High School

Similar Profiles

CREATE PROFILE
Damian Rattray