Sherri Potvin
Kanata,Canada
Summary
Results-driven Sales Associate with strong customer service and communication skills. Expertise in managing store operations and enhancing customer satisfaction through effective problem-solving and relationship building. Recognized for delivering quality results and maintaining professionalism in diverse environments.
Overview
34
34
years of professional experience
Work History
Garden Center Attendant
Richie Feed and Seed
Stittsville, Ontario
04.2023 - Current
- Assisted customers in locating desired plants and products, enhancing their shopping experience.
- I completed sales on the POS as well as returns.
- Managed store opening and closing procedures, processed bank deposits, and coordinated order requests to Head Office.
- Operated forklift to effectively load and unload materials, ensuring timely availability of stock.
Housekeeper
Brookside Senior Living
Kanata, Ontario
03.2023 - 04.2023
- Cleaned occupied and vacant rooms to maintain hygiene and comfort for residents and guests
- Cleaned front entry and common areas to create welcoming environment for residents and visitors
- Engaged daily with seniors and their families to foster a supportive community atmosphere
- Lay Off – Low Occupancy
Housekeeper
Chartwell Kanata
Kanata, Ontario
02.2021 - 03.2023
- Cleaned and maintained occupied and vacant rooms to ensure a welcoming environment for residents and guests.
- Sanitized and organized front entry and common areas to promote a clean and safe atmosphere.
- Engaged with seniors and their families daily to foster a supportive community and address their needs.
- Brookside Takeover
Office Assistant
Wee Watch
Ottawa
10.2019 - 01.2020
- Input data of Providers and Children into new database, ensuring accuracy and compliance.
- Confirm that all compliance requirements are met to Ministry Standards
- Prepared updated documents for Providers for 2020, facilitating timely compliance with requirements.
- Prepare Binders for Providers with Actives for 2020 to do with the children in their care.
- Performed filing of documents to maintain organized records.
Daycare Provider
Wee Watch Agency
Kanata
01.2010 - 06.2019
- Coordinated meals, playtime, and daily activities to foster children's development and engagement.
- Ensured compliance with Ministry and Wee Watch Agency guidelines to maintain a safe and nurturing environment.
- Addressed children's needs while accommodating parents' wishes to support family-centered care.
Vehicle and Driver’s License Issuer
Kanata License Bureau
Kanata, Ontario
01.2001 - 01.2002
- Processed vehicle transfers and registrations for private and dealership sales, facilitating smooth transactions.
- Renewed drivers licenses and vehicle plates, ensuring compliance with regulations.
- Trained new office staff, offering guidance and support to enhance onboarding experience.
Lab Operator
Nortel Networks
Nepean, Ontario
09.1999 - 08.2000
- Operated Viking Machine for thorough die inspections to maintain product integrity.
- Conducted manual die visual inspections to ensure quality standards.
- Performed Manual Pick and Placing of Die into trays.
- Operated the Laurier (machine) to Pick & Place Die into trays.
- Trained new lab personnel in proper die placement into trays.
- Helped train new people in the Lab how to perform the Die Inspection.
Lab Operator
Manpower
02.1999 - 09.1999
- Operated Laurier machine for efficient pick and place of die into trays.
- Executed manual pick and place of die into trays, ensuring accuracy and quality.
- Operated the Viking Machine to perform Die Inspection.
- Performed Die Visual Inspection (Manually).
- Trained new lab personnel on conducting die inspections accurately.
- Trained new lab employees on precise die placement techniques for optimal workflow.
Salesclerk
TallCrest Shoes
Ottawa, Ontario
01.1995 - 02.1999
- Assisted customers in selecting clothing and shoes that enhanced their style and fit.
- Oversaw store operations as acting manager at Tallcrest.
- Received and verified incoming stock to ensure accurate inventory levels.
- Performed comprehensive inventory counts to maintain accurate merchandise records.
- Opening and closing of the store(s).
- Preparation of documents and bank deposits.
Salesclerk
Tall Girl Shop Ltd.
05.1992 - 12.1995
- Assisted customers in selecting clothing and shoes that suited their style and fit well.
- Managed store operations in absence of store manager, ensuring continued service and support.
- Received and verified incoming stock to ensure accuracy and quality.
- Took store inventory.
- Opening and closing of the store(s).
- Preparation of documents and bank deposits.
Poll Clerk
Elections Canada
Kanata, Ontario
10.2019
- Verified that electors were on the voting list and checked that identification given matched information from Elections Canada and checked off electors as they voted.
- Prepared and maintained accurate records of forms for electors and DRO, facilitating smooth election process.
- Aided DRO in counting ballots post-voting and completing required documentation for accuracy and compliance.
- Supported Deputy Returning Officer (DRO) in setup and dismantling of Polling Station, ensuring efficient operation.
Education
Grade 12 - OSSGD
Plantagenet High School
Plantagenet, Ontario06-1987
Grades 8 through 11 -
Lahr Senior School
Lahr, West Germany06-1986
Skills
- Customer service
- Sales
- Sales transactions
- Sales and upselling
- Inventory management
- Cash handling proficiency
- Cash handling
- Forklift operation
- Equipment operation
- Facility maintenance
- Training new staff
- Team collaboration
- Attention to detail
- Time management
- Time management abilities
- Quick decision making
- Problem solving
- Problem-solving
- Continuous improvement
- Supervisory experience
- Strong work ethic
- Reliability
- Conflict resolution
- Excellent communication
- Active listening
- Organization skills
- Data entry
- Sales
Accomplishments
- Self taught on Microsoft Word and Excel
- Completed First Aid training with Standard First Aid+Level C CPR+AED
- Took a course with Wee Watch on How Does Learning Happen
- Received a Certificate from the Canadian Shoe Retailers Association for completion of a Foot & Shoe fitting course while working at TallCrest
- Brownie Leader (Girl Guides of Canada) (1992-95): girls ages 6-9 years old.
Hobbies and Interests
- I enjoy time with family
- Computers
- Gardening
- Camping
- Reading
- Swimming
References
References are available upon request.
Timeline
Garden Center Attendant
Richie Feed and Seed
04.2023 - Current
Housekeeper
Brookside Senior Living
03.2023 - 04.2023
Housekeeper
Chartwell Kanata
02.2021 - 03.2023
Office Assistant
Wee Watch
10.2019 - 01.2020
Poll Clerk
Elections Canada
10.2019
Daycare Provider
Wee Watch Agency
01.2010 - 06.2019
Vehicle and Driver’s License Issuer
Kanata License Bureau
01.2001 - 01.2002
Lab Operator
Nortel Networks
09.1999 - 08.2000
Lab Operator
Manpower
02.1999 - 09.1999
Salesclerk
TallCrest Shoes
01.1995 - 02.1999
Salesclerk
Tall Girl Shop Ltd.
05.1992 - 12.1995
Grade 12 - OSSGD
Plantagenet High School
Grades 8 through 11 -
Lahr Senior School