Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherone Webley

Calgary

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Saputo
Calgary
03.2019 - 06.2021
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.

Cashier

Seven Day Liquor store
Calgary
07.2018 - 01.2019
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.

Education

Associate of Science - Agriculture

College of Agriculture Science And Education
Portland Jamaica
11-2013

Skills

  • Customer service
  • Complaint resolution
  • Customer feedback analysis
  • Record keeping
  • Cash handling
  • Effective communication
  • Problem solving
  • Time management
  • Professionalism
  • Data entry

Timeline

Customer Service Representative

Saputo
03.2019 - 06.2021

Cashier

Seven Day Liquor store
07.2018 - 01.2019

Associate of Science - Agriculture

College of Agriculture Science And Education
Sherone Webley