Sheron Johnson

Oakland

Summary

Detail-oriented Claims Operations leader with 35+ years in the insurance industry. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues. Experience overseeing multi-regional liability, property, auto, and workers’ compensation claim operations. Skilled in EOB review, payment processing, audit preparation, regulatory compliance, workflow optimization, and cross-functional coordination. Housing coordination experience demonstrates additional program management and compliance capabilities.

Overview

Certification

Work History

FYI Housing Coordinator / Case Manager

Beyond Emancipation

Oakland, CA

01.2024 - 2026

Managed 40+ foster youth in FYI Housing Voucher Program.
Provided case management, coaching, and housing navigation.
Maintained participant documentation and compliance with HUD reporting.
Developed and maintained relationships with Oakland, HACA, Livermore and Berkeley Housing Authorities.
Collaborated with multidisciplinary teams to enhance service delivery and client support.
Facilitated workshops on housing readiness both internal and external.

Regional Claim Operations Manager/Underwriting Supervisor

Chubb & Sons

San Ramon, CA

2002 - 2021

Managed multi-regional Claim Operations teams supporting claims adjusters across the LA Region.
Oversaw billing, EOB review, and claim payment processing.
First point of contact for billing issues.
Supported Workers’ Compensation state reporting requirements for multiple states.
First point of contact with the WCIRB for any state reporting issues.
Maintained claim files, logs, and operational reports in compliance with audit standards.
Assisted in documentation gathering for audits and process improvement initiatives.
Collaborated with executive leadership to align operational strategies with business objectives.
Developed and maintained relationships with external vendors and customer.
Reviewed application and policies for accuracy and completeness.
Worked with TPA's, legal, IT and fiance.
Supervised operational staff supporting underwriting team.

Education

Some College -

Wilbur Wright College

Chicago, Illinois

High School Diploma - undefined

Austin High School