SHERON JOHNSON
Oakland
Summary
Dedicated Housing Voucher Program Coordinator with expertise in case management and cross-agency collaboration. Skilled in enhancing housing stability and operational efficiency while supporting foster youth. Proficient in compliance and documentation to ensure regulatory adherence and drive program success.
Overview
30
30
years of professional experience
2
2
Certification
Work History
Housing Voucher Program Coordinator – Foster Youth to Independence (FYI)
Beyond Emancipation
Oakland
11.2023 - 12.2025
- Coordinated housing services and provided coaching and case management support for 40+ former foster youth, improving their access to stable housing.
- Collaborated with Oakland, Livermore, Berkeley, and Housing Authority County of Alameda (HACA) to increase housing access for foster youth, fostering a network of supportive resources.
- Assisted participants in housing-related crises, connecting them to emergency financial and community resources to stabilize their living situations.
- Coordinated and facilitated workshops both internal and external with a focus on the housing application process to leasing up.
- Supported participants in achieving housing stability and developing independent living skills, facilitating their education and employment pathways toward self-sufficiency.
- Applied strong operational, documentation, and organizational skills developed through years of management experience to ensure compliance with HUD and FYI program requirements.
- Maintained case records, reports, and correspondence to ensure compliance with funding and regulatory standards, supporting program integrity.
- Served as liaison to property owners and property managers, conducting outreach to expend housing options and maintaining relationships for successful placements.
Claim Operations Manager II
Chubb & Son
San Ramon
10.2002 - 11.2021
- Managed multi-regional claim operations teams across Northern and Southern California and additional regional offices, ensuring consistent service delivery.
- Directly supervised 30+ staff, managing performance, productivity, quality assurance, and customer service outcomes.
- Oversaw complex claim operations workflows, ensuring compliance with regulatory and internal audit standards to uphold operational integrity.
- Acted as Lead Manager for internal best-practice compliance audits, consistently achieving successful results.
- Collaborated with IT, audit, and business partners to implement automation initiatives, including paperless workflows and process redesign.
- Mentored and coached staff for advancement into senior operational and leadership roles.
- Implemented process improvements that streamlined operations and enhanced overall effectiveness.
Education
Some College (No Degree) - Accounting
Wilber Wright Jr. College
Chicago, ILHigh School Diploma -
Austin
Chicago, ILSkills
- Housing program coordination
- Case management
- Resource management
- Compliance documentation
- Community outreach
- Cross-agency partnerships
- Operational effectiveness
- Process optimization
- Leadership management
- Coaching support
- Facilitation skills
- Communication skills
Certification
- International Certified Professional Coach (ICPC)
- Mental Health First Aid Certification
- CPR Certification
Core Expertise
- Case Management
- Cross-Agency & Community Partnerships
- Coaching, Support & Resource Navigation
- Operations Management & Team Leadership
Community Board Involvement
- Board Member, The Feather House, Alameda, Support an organization serving foster youth by providing access to household goods and essential items as they transition into stable housing.
- Mentor & former Mentor Coordinator, Oakland House of Ruth
- Former Board Member & Vice Commissioner, Bay Area Football & Cheerleading League
- Community volunteer, Supporting homeless outreach, senior meals, and family support initiatives
References
References available upon request.
Timeline
Housing Voucher Program Coordinator – Foster Youth to Independence (FYI)
Beyond Emancipation
11.2023 - 12.2025
Claim Operations Manager II
Chubb & Son
10.2002 - 11.2021
Some College (No Degree) - Accounting
Wilber Wright Jr. College
High School Diploma -
Austin