Shermeen Merani
London,Other
Summary
Enthusiastic, reliable and a hard-working professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Resident Service Worker
Chelsey Park Retirement Home
01.2023 - 04.2023
- · Greeted residents and visitors on the front- desk demonstrating excellent customer service skills
- · Conducted temperature screening, checking COVID-19 protocols are followed to ensure the protection and safety of the residents, staff, and visitors
- · Performed COVID-19 Rapid Antigen Test of visitors and staff by taking deep nasal, triple site and nasopharyngeal swabs
- · Assisted residents with meals, medication requirements, reminders for dementia patients and other daily routine activities to provide quality care and services to residents
- · Ensured all Infection Prevention and Control (IPAC) measures are followed by managing and stocking up PPE kits, masks, gloves and other protective equipment during outbreaks according to IPAC protocols
Retail Sales Associate
Walmart
09.2022 - 12.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Public Health
Western University
London, ON08.2023
Skills
- Excellent Communication
- Fluent in five languages, demonstrating multi-language proficiency
- Team Building
- First Aid/CPR
- Social Perceptiveness
- Active Listening
- Supervision and Leadership
- Good Telephone Etiquette
- Microsoft Office
- Recordkeeping
- Attention to Detail
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Marathi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Resident Service Worker
Chelsey Park Retirement Home
01.2023 - 04.2023
Retail Sales Associate
Walmart
09.2022 - 12.2022
Public Health
Western University
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