Sherlyn Luna
Maple Ridge,BC
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Processing Specialist
Tantalus Labs Ltd
08.2021 - 07.2023
- Assisted in supervising and provided support to the processing team to ensure all employees were working safely; aware of the standard of quality; trained the processing associates, temporary and contract workers on different tasks
- Reported to Processing Supervisor to ensure that communication were clear with processing team and ensured that goals set out by the overall production strategy were met
- Performed processing operations and related tasks such as creation of raw plants into processed products, lifting and transportation up to 50lbs of raw and processed products in between drying, trimming and processing rooms, cleaning and sanitization of equipment and rooms, daily/monthly reports, inventory and record keeping.
Customer Experience, Department Manager
Walmart Supercentre
09.2020 - 08.2021
- Ensured that associates were trained in current procedures; worked to resolve customer care complaints
- Made sure that routine tasks were done, and schedule were adhered to.
- Organized orders that were placed online and made sure they were done and picked correctly within the given timeframe.
- Assisted customers for every question they have and made sure their shopping/online order experience was great.
Customer Service Associate
TaskUs
07.2016 - 12.2018
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements.
- Obtaining information about what they need to provide suggestion on products that suites their needs and preferences.
- Made sure that every questions were answered properly and issue got resolved.
Customer Service Associate
Accenture
12.2013 - 12.2014
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Informs clients by explaining procedures; answering questions; providing information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers over the phone every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Sykes Asia Inc
05.2011 - 05.2013
- Explain simply and clearly in response to customer questions.
- Check for customer understanding and acceptance and assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor's Degree - Banking and Finance
Polytechnic University of The Philippines
Philippines04.2010
Skills
- A self-starter and a quick learner, excellent written and oral communication skills
- Organized and can work with minimal supervision
- Computer skills ( MS Office, MS Excel, Google Drive)
- Can handle stressful situations and perform well under pressure
- Able to adjust to any work environment
- Production Goals
- Operational Efficiency
- Sanitation Guidelines
- Purchase Orders
- Operational Improvements
Languages
English
Full Professional
Timeline
Processing Specialist
Tantalus Labs Ltd
08.2021 - 07.2023
Customer Experience, Department Manager
Walmart Supercentre
09.2020 - 08.2021
Customer Service Associate
TaskUs
07.2016 - 12.2018
Customer Service Associate
Accenture
12.2013 - 12.2014
Customer Service Associate
Sykes Asia Inc
05.2011 - 05.2013
Bachelor's Degree - Banking and Finance
Polytechnic University of The Philippines
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