Mershia Abrams
Brampton,ON
Summary
Experienced office professional with data processing, financial back office operations and regulatory compliance. Highly organized and collaborative with good multitasking and time management abilities. Utilizes problem-solving skills to maintain operational efficiency and data accuracy. Knowledge of industry standards and best practices, ensuring seamless workflow and high-quality results. Seeking a position as an Office Clerk / Administrative Assistant.
Overview
10
10
years of professional experience
Work History
Senior Processing Officer
GARDAWORLD CASH SERVICES INC.
10.2022 - 05.2024
- Supported both ATM-REC and ATM-RDC departments
- Performed multiple duties, including account reconciliation and customer claims requests
- Investigate and resolved customers’ issues, delivering corrective actions to enhance client's satisfaction.
- Managed multiple account balances, including debit and credit balances.
- Interacted with clients, addressing requests in an effective and timely manner.
- Provided essential backup support during staff absences.
- Assisted with various duties as assigned
Customer Service and Collections Officer
GCQ CANADA INC.
08.2018 - 02.2019
- Tasked with the collection of delinquent accounts and assessed client willingness and ability to pay.
- Reviewed and analyzed client information to maximize recovery potential and presented payment options.
- Conducted investigative efforts utilizing skip-tracing techniques to locate debtors.
- Performed over 100 calls daily to clients, maintaining accurate account records in the company's system, correspondence and payments.
Program Supervisor– School Age Children
PLASP CHILD CARE SERVICES
09.2015 - 06.2018
- Assisted in planning, development and implementation of programs catering to school age children (SAC).
- Established and upheld a safe, nurturing and supportive environment
- Adhered to and enforced company operational procedures and policies.
- Updated individual files for children and maintained a daily operational schedule guide.
- Complete administrative duties promptly and efficiently.
Collections Officer
D & A COLLECTION CORPORATION
04.2014 - 05.2015
- Collected debts from delinquent accounts and negotiated payment plans with debtors.
- Collaborated with the Originator department for additional information as needed.
- Facilitated mutually beneficial agreements for debt repayments, successfully reducing overall debt load by approximately 50%.
- Identified risk situations and escalated customer complaints or calls to management when necessary.
- Maintained precise case-notes regarding repayment methods in the company's internal database.
HR Payroll Coordinator
CIBC - HRDA (Temp)
05.2011 - 04.2012
- Analyzed and processed employee requests, ensuring accuracy and compliance with payroll policies.
- Updated employee personal information on internal forms, faxes and hard copies before database entry.
- Maintained comprehensive records and files related to employee leave, including vacation and absences
- Processed timesheets and payroll documents promptly, ensuring accurate recording prior to payment deadlines.
- Processed new hires, terminations, transfers, promotions, and pay rate change requests with high success.
- Managed all leave-of-absence requests, including maternity and paternity leave ensuring timely adherence to procedures.
Office Administration/Processing Clerk
CIBC
01.2000 - 01.2003
- Provide administrative support within the Client File Administration Department using financial in-house applications, such as ADP, COINS, MS Office applications, etc.
- Reviewed and edited investment account statuses, as requested by clients
- Executed data entry and filing duties, ensuring daily updates of clients’ personal information.
- Ensured accuracy and efficiency in all areas of work.
- Responded promptly to phone calls and inquiries.
Education
Payroll Compliance Practitioner Certificate - Accounting And Payroll
Trios College of Business And Technolgy
Brampton, ON08.2014
Office Administration Diploma - Office Administration-Exe.
Seneca College of Applied Arts And Technology
Toronto, ON08.1998
Skills
- Prior experience in back-office banking level, with basic understanding of financial transactions, AML principles and balanced multiple accounts daily
- Strong interpersonal, oral and written communication skills, an effective communicator who communicates in a professional manner with all clients, customers and colleagues
- A high level of integrity and professional work ethics; ability to maintain confidentiality
- Perform data entry tasks with a high level of accuracy and attention to detail
- Highly proficient at Microsoft Office 365 Word, Excel, Outlook, Microsoft Teams, ZOOM interface and others
- Key understanding of operational processes and procedures in the financial/ banking sector
- Proficient with accounting and inventory/ information management systems such as: QuickBooks, SAGE, PeopleSoft Payroll Software, AS400, Ace & Skip Assist, ADP Applications, COINS, ECIF, Postedge, Libra, ACCPAC
- Diploma and effective Office Administration with excellent organizational skills
- Experienced with various administrative functions, tech savvy and a quick learner
- Reliable, self-motivated, high level of accountability and initiative
- Ability to work well independently and as a team player to accomplish goals and tasks
- Flexible and adapt to changes while keeping the focus on goals and managing multiple priorities
- Consciousness of the importance of attention to detail, willingness to learn new systems, processes and procedures
- A self-starter and enthusiastic with an approachable demeanor and good grammar, spelling and punctuation skills
Languages
English
Native or Bilingual
Timeline
Senior Processing Officer
GARDAWORLD CASH SERVICES INC.
10.2022 - 05.2024
Customer Service and Collections Officer
GCQ CANADA INC.
08.2018 - 02.2019
Program Supervisor– School Age Children
PLASP CHILD CARE SERVICES
09.2015 - 06.2018
Collections Officer
D & A COLLECTION CORPORATION
04.2014 - 05.2015
HR Payroll Coordinator
CIBC - HRDA (Temp)
05.2011 - 04.2012
Office Administration/Processing Clerk
CIBC
01.2000 - 01.2003
Payroll Compliance Practitioner Certificate - Accounting And Payroll
Trios College of Business And Technolgy
Office Administration Diploma - Office Administration-Exe.
Seneca College of Applied Arts And Technology
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