Sherisse Hamby
Kamloops,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Garden Center Lead
Van Belle Nurseries
04.2024 - 06.2024
- Helped customers achieve their gardening goals by providing knowledgeable advice on plant selection, care requirements, and design ideas tailored to individual preferences.
- Improved overall customer satisfaction by implementing efficient garden center operations and addressing customer needs promptly.
- Received shipments daily from suppliers
- Help maintain an organized, clean garden center
Stay at Home Mom
Hamby Household
08.2008 - 05.2024
- Became skilled in the art of multi-tasking and patience
- Proven ability to learn quickly and adapt to new situations
- Had alot of fun being with my kids and watching them grow up
Customer Service Representative
JetsaveTour
09.1999 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally
- Met incoming tour passengers at YVR
- General office duties including handling incoming phone calls, banking and reservations for hotels and local activities
Reservations Agent
Harbour Air Seaplanes
04.2006 - 09.2008
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Helped passengers customize pre-packaged seaplane tours with affiliated tour companies
Airline Customer Service Agent
Northwest Airlines
04.2001 - 09.2003
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Helped passengers locate lost luggage and complete the process of retrieving it
Education
Travel And Airline Certificate - Tourism -Travel Studies
Nationwide Travel College
Richmond, BC06.1999
High School Diploma -
Matthew McNair Secondary School
Richmond, BC06.1998
Skills
- Customer Service
- Quick learner
- Decision-Making
- Reliable
Hobbies
With my free time some of my hobbies include reading, gardening, baking, hiking and swimming
Timeline
Garden Center Lead
Van Belle Nurseries
04.2024 - 06.2024
Stay at Home Mom
Hamby Household
08.2008 - 05.2024
Reservations Agent
Harbour Air Seaplanes
04.2006 - 09.2008
Airline Customer Service Agent
Northwest Airlines
04.2001 - 09.2003
Customer Service Representative
JetsaveTour
09.1999 - 09.2009
Travel And Airline Certificate - Tourism -Travel Studies
Nationwide Travel College
High School Diploma -
Matthew McNair Secondary School
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