Sheri Rose
Lousana,AB
Summary
Dynamic manager with a proven track record at Green Acres, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, resulting in improved customer satisfaction. Skilled in financial management and relationship building, driving profitability while fostering a collaborative work environment.
Overview
1
1
Certification
Work History
Manager
Green Acres
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Operator
Emcon
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
- Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
Shop Owner
Clipperclub
Lousana Ab
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Coached, counseled and disciplined employees.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
Education
Animal Sciences -
Animal Scieces
SaskatoonSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Sales management
- Workforce management
- Financial management
- Emergency response
- Expense tracking
- Coaching and mentoring
- Recruiting and interviewing
Languages
English
Full Professional
Certification
Class 1 licence
2nd degree blk belt
Food safety
Animal science
Whimis
First Aid
Safe eqiptment courses
Timeline
Manager
Green Acres
Operator
Emcon
Shop Owner
Clipperclub
Animal Sciences -
Animal Scieces