Sheree Marchese
North York
Summary
Dedicated harm reduction and peer support worker with deep lived experience navigating substance use and mental health systems. Brings over 15 years of frontline customer service and leadership experience in high-pressure environments, combined with real-world skills in advocacy, crisis support, and non-judgmental care. Committed to supporting individuals through safety, compassion, and community-driven approaches.
Overview
2026
2026
years of professional experience
Work History
Shelter Volunteer
- Current
- Assisted with meal distribution, basic care, and supportive communication with shelter residents
- Gained firsthand experience in working with people who use drugs, are unhoused, or face mental health challenges
- Maintained safety, boundaries, and empathy in high-pressure environments
Harm Reduction Volunteer
Queen West Community Health Centre
Current - Current
- Supported safer supply and overdose prevention initiatives by preparing harm reduction kits and materials
- Collaborated with frontline staff to ensure supplies were stocked, organized, and accessible for community members
- Demonstrated understanding of safer use, stigma reduction, and peer-informed approaches
Full-Time Caregiver
01.2018 - Current
- Provided daily emotional, behavioral, and physical support to a child with ADHD and Autism
- Navigated medical, mental health, and education systems as a frontline advocate
- Built strengths in system navigation, de-escalation, and resilience
- Developed deep compassion, structure, and understanding of invisible struggles
Shift Manager
Public Mobile
01.2014 - 01.2018
- Worked closely with customers facing communication and access barriers, offering judgment-free support
- Trained and supervised a team of 10+ staff to deliver consistent, respectful service
- Implemented daily operations strategies that improved store workflow and client satisfaction
- Addressed challenging customer situations with professionalism and trauma-informed responses
- Used lived experience to relate authentically with clients navigating complex life circumstances
Assistant Store Manager
Shoppers Drug Mart
01.2003 - 01.2013
- Supported community members with medication inquiries and OTC products in collaboration with pharmacy staff
- Handled sensitive customer interactions with discretion and care
- Trained staff to serve diverse and often vulnerable populations with empathy and respect
Education
Ontario Secondary School Diploma (OSSD) -
01.1999
Skills
- Peer Support & Advocacy
- Overdose Prevention & Harm Reduction Knowledge
- De-escalation & Crisis Communication
- Medication & Pharmacy Navigation
- Trust Building & Active Listening
- Confidentiality & Boundaries
- Community Resources & Navigation
- Frontline Leadership
Languages
English
Full Professional
Timeline
Harm Reduction Volunteer
Queen West Community Health Centre
Current - Current
Full-Time Caregiver
01.2018 - Current
Shift Manager
Public Mobile
01.2014 - 01.2018
Assistant Store Manager
Shoppers Drug Mart
01.2003 - 01.2013
Ontario Secondary School Diploma (OSSD) -
Shelter Volunteer
- Current
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