Summary
Overview
Work History
Education
Skills
Languages
Certification
Pastpositions
Personal Information
Timeline
Generic

Heidi Smith

North Vancouver,BC

Summary

Passionate about empowering individuals through peer support, advocacy, and comprehensive support services. Leveraging lived experience in addiction and recovery to foster trust and connection with clients, promoting positive change. Adept at delivering culturally competent and empathetic care, while adhering to ethical practices and maintaining confidentiality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behaviour Support Worker lll

HollyBurn Family Services
North Vancouver
07.2021 - Current
  • Collaborated with other professionals to plan and coordinate care for clients
  • Documented client progress and activities in accordance with agency policies and procedures
  • Assisted clients in developing and setting realistic goals to promote positive change
  • Utilized evidence-based practices to provide effective interventions for clients
  • Administered assessments to identify clients' needs and establish treatment plans
  • Monitored clients' progress to adjust treatment plans accordingly
  • Developed and implemented individualized treatment plans for clients
  • Facilitated sessions to help clients develop coping skills and improve communication
  • Provided one-on-one Applied behaviour Analysis (ABA) therapy for neurodivergent clients in clinical setting
  • Conducted parent training sessions focused on teaching behaviour management strategies
  • Acquired baseline data and implemented approved programs using behavioural technology appropriately, neutrally, and consistently
  • Maintained neutrality when supporting patients despite difficult behaviour
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs
  • Defined core problems and determined key strategies for investigating and remediating concerns
  • Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment
  • Implemented prescribed behavioural skills to reduce problem behaviour
  • Handled clients safely and appropriately to minimize risk of physical injury
  • Excellent Data keeping and report writing
  • Excellent communication skills with all ages and needs with all my clients.

Peer Support Specialist

CRISM
Toronto, ON
01.2022 - 08.2024

Funded by the Canadian Institutes of Health Research (CIHR), the Canadian Research Initiative in Substance Matters (CRISM) is a national research consortium, of over

Work along side 1400 members, focused on substance use disorders, comprising five large interdisciplinary regional teams (nodes) representing British Columbia, the Prairie Provinces and Territories, Ontario, Québec, and the Atlantic Provinces.

Each CRISM node is an expert network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorders like myself .

CRISM’s mission is to translate the best scientific evidence into clinical practice and policy change. CRISM is a 5-year initiative

Help build website and sit on board meetings

Mental Health Worker

Portland House Society
DTES
07.2020 - 05.2021
  • Delivered care and expert treatment to individuals with mental illnesses such as PTSD, Anxiety, Depression
  • Support worker with People living in active addictions
  • Coached clients through personal issues and traumas
  • Helped clients restore functional, social, and daily living skills by linking individuals to needed community services
  • Helped clients connect to shelter supports
  • Offered outreach, advocacy, and rehabilitative services for ongoing case needs and special crisis interventions
  • Administered medication and completed related tasks such as documenting actions and securing supplies
  • Helped lower suicide risks with proactive assessments and interventions
  • Advocated for clients with medical services and during emergencies
  • Maintained full compliance with legal, health, and safety regulations.

Medical Assistant / Peer Specialist

Insite Safe Injection Site
DTES
05.2018 - 05.2020
  • Frontline DTES
  • Work with Active Drug Users
  • Acting as a first responder in medical interventions including overdose response and medical emergencies
  • Assisting with medication administration
  • Level 1 CPR - First Aid use
  • Top Notch Crisis intervention/ de-escalation
  • Administer life support
  • Provided clients with recommendations to community resources
  • Documented client progress in confidential files
  • Displayed sensitivity to ethical, cultural and linguistic needs of cleints

  • Perform life-saving interventions, including CPR and oxygen administration, to stabilize individuals in critical situations
  • Distribute harm reduction supplies such as clean needles, naloxone kits, and hygiene products to reduce health risks on the streets
  • Establish rapport with individuals in the community to build trust and connect them with available health and social services
  • Work closely with frontline workers, including paramedics, social workers, and law enforcement, to coordinate responses to emergencies and complex cases
  • Advocate for the needs and rights of vulnerable populations within the community, ensuring they have access to essential services.

Peer Support worker

Cat Program Purpose Society
DTES
05.2018 - 05.2020
  • Transported individuals to medical appointments and support meetings whenever needed
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services
  • Increased awareness of and supported participation in self-help and advocacy organizations
  • Set up and run peer groups
  • Public speaking
  • Document all interactions and interventions accurately, maintaining confidentiality and compliance with organizational policies.

Education

Associate Of Arts - Graphic And Digital Design

Emily Carr
Vancouver

Bachelor Of Arts - Fine Arts And Communication

UCSB
Santa Barbara
06.1998

Skills

  • First Aid and CPR level 3
  • Crisis Intervention
  • Peer Support & Advocacy
  • Informed Care
  • Harm Reduction Strategies
  • Safe Injection Site Support
  • Case Management
  • Community Outreach
  • Liived Experience Integration
  • Conflict Resolution
  • Mental Health First Aid
  • Public Speaking
  • Group Facilitation
  • Client Advocacy
  • Empathy and Active Listening
  • Documentation & Reporting
  • Maintaining Confidentiality & Ethical Practice
  • Cultural Competency

Languages

English
Full Professional

Certification

  • Crisis Intervention
  • Peer Support & Advocacy
  • Informed Care
  • Harm Reduction Strategies
  • Safe Injection Site Support
  • Case Management
  • Community Outreach
  • Liived Experience Integration
  • Conflict Resolution
  • Mental Health First Aid
  • Public Speaking
  • Group Facilitation
  • Client Advocacy
  • Empathy and Active Listening
  • Documentation & Reporting
  • Maintaining Confidentiality & Ethical Practice
  • Cultural Competency

Pastpositions

  • Youth worker
  • Mental health worker
  • Medic assistant Safe Injection site
  • Peer support worker
  • SRO support worker
  • Shift lead shelter work
  • Graphic designer
  • Web designer
  • Project manager
  • Public speaker
  • Tattoo

Personal Information

Title: SENIOR SUPPORT SPECIALIST

Timeline

Peer Support Specialist

CRISM
01.2022 - 08.2024

Behaviour Support Worker lll

HollyBurn Family Services
07.2021 - Current

Mental Health Worker

Portland House Society
07.2020 - 05.2021

Medical Assistant / Peer Specialist

Insite Safe Injection Site
05.2018 - 05.2020

Peer Support worker

Cat Program Purpose Society
05.2018 - 05.2020

Associate Of Arts - Graphic And Digital Design

Emily Carr

Bachelor Of Arts - Fine Arts And Communication

UCSB
Heidi Smith