SHENELLE BROWN

- Utilizing upselling and cross-selling skills to achieve daily sales targets
- The ability to communicate with a diverse range of customers and utilize my knowledge of products to affectively explain to guests what they can expect

- Operating in a fast-paced environment which taught me how to management my time efficiently and skills to prioritize tasks

- Experience with Micros

- Led the onboarding process and training of new servers
- Consistently ranked in the top 3 of total yearly sales
- Experience resolving problems, handling customer complaints and unexpected issues
- Experience having difficult conversations with guests as well as other members of the team
- Development meaningful relationships with members

- Experience with Squirrel

- Provided exceptional customer service for long periods of time; ability to understand and address customer needs
- Surpassed sales objectives, highlighting persuasive and knowledgeable service delivery

- Ability to balance multiple customer interactions and tasks in a fast-paced retail environment