Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shenay Williams

Yellowknife,NT

Summary

A dedicated Customer Service Agent with experience at Air Canada, skilled in delivering exceptional customer support in a fast-paced, high-demand environment. Proven ability to assist passengers with flight bookings, check-ins, and inquiries while resolving issues efficiently to ensure a positive travel experience. Comfortable working under pressure and maintaining professionalism in diverse and challenging situations.

Overview

1
1
Certification

Work History

Customer Service Agent

Air Canada
08.2024 - Current


  • Customer Service Excellence: I’ve honed the ability to provide outstanding service, addressing customer inquiries, concerns, and resolving issues efficiently.
  • Attention to Detail: Managing ticketing, luggage, and other logistical tasks requires accuracy to ensure smooth operations.
  • Time Management: Working in a fast-paced environment, I’ve developed strong time management skills, balancing multiple responsibilities under pressure.

Education

High School Diploma -

Mc Grath High
07.2019

Skills

  • Leadership: Experienced in leading and motivating teams to achieve common goals

  • Effective Communication: Proficient in conveying information clearly and concisely

  • Problem-Solving: Skilled in identifying and resolving customer issues efficiently

  • Time Management: Ability to prioritize tasks effectively to meet deadlines

Certification

Medical terminology certification- obtained at ST John Ambulance

Languages

English
Native or Bilingual

References

Available upon request.

Timeline

Customer Service Agent

Air Canada
08.2024 - Current

High School Diploma -

Mc Grath High

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Shenay Williams