Todd Main
Senior Real Estate Professional CPM®
Calgary,AB
Summary
I am a dynamic and accomplished property management professional with over 20 years of experience in overseeing and optimizing large-scale residential portfolios. I excel at streamlining operations, enhancing resident relations, and driving exceptional financial performance. I have a proven track record in strategic planning, cost control, and revenue growth, with expertise in managing multi-family properties and leading asset acquisitions and dispositions. As a dedicated leader and mentor, I am committed to sustainability, community building, and fostering inclusive environments. I am highly skilled in contract negotiation, project management, and capital project oversight. I am celebrated for consistently achieving significant NOI increases, reducing operating costs, and maintaining high levels of resident satisfaction.
Overview
21
21
years of professional experience
Work History
Facilitator
REIM
10.2019 - Current
- Facilitate skill development in property management
- Lead and coordinate diverse groups in various settings
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly
- Increased participant engagement by incorporating interactive activities and group discussions into sessions
Regional Property Manager
BentallGreenOak Residential Services
05.2017 - Current
- Directed a comprehensive property management program, focusing on maximizing rental income and minimizing expenses through strategic planning and control.
- Determined requirements, enforced use standards, planned for equipment replacement, and implemented quality control measures to ensure operational excellence.
- Achieved annual reductions in operating costs by implementing robust cost control procedures.
- Organized and led annual Customer Survey result meetings, providing residents with a platform to voice concerns and address issues, enhancing resident satisfaction.
- Utilized an occupancy-based approach, leveraging market knowledge and promotional strategies to optimize rental income.
- Monitored monthly collections, maintaining high payment rates through positive tenant relationships.
- Enhanced the efficiency of Building Managers and Operations team members to achieve desired results.
- Maintained regular communication with key residents to ensure high levels of satisfaction with facilities and services.
- Analyzed operational information for ROI impact, identifying trends and recommending adjustments to improve financial performance.
- Collaborated with building owners to minimize vacancy periods through improved marketing initiatives, business plans, and tenant outreach programs.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Consistently drove year-over-year increases in Net Operating Income (NOI), enhancing overall financial performance.
- Reduced maintenance costs through preventive maintenance programs and strategic vendor contract negotiations.
- Increased resident satisfaction by promptly addressing concerns and maintaining open lines of communication via regular meetings and newsletters.
- Strategically managed lease renewals to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Community Director
Boardwalk Rental Communities
01.2010 - 05.2017
- Directed day-to-day operations of a portfolio comprising 20 residential properties totaling 3,000 units, ensuring operational efficiency and tenant satisfaction.
- Conducted periodic assessments of portfolio properties to maintain adherence to stringent quality control standards.
- Presented detailed findings and regular reports to peers and the Executive team, facilitating informed decision-making.
- Developed and implemented strategic regional plans by analyzing market trends and industry changes, driving growth and competitiveness.
- Led the acquisition and disposition of portfolio assets, optimizing the asset base for maximum profitability.
- Supervised and mentored portfolio coordinators and the capital projects team, fostering professional development and high performance.
- Collaborated with Human Resources to fill job vacancies and evaluate employee performance, ensuring a skilled and motivated workforce.
- Managed residential properties with integrated commercial assets, balancing diverse operational demands.
- Negotiated and executed contracts and lease agreements, securing favorable terms and ensuring compliance.
- Planned and implemented operating and capital budgets, aligning financial resources with strategic goals.
- Achieved annual revenue of $50 million from the portfolio, demonstrating strong financial acumen and market insight.
- Conducted regular property inspections, maintaining high standards of cleanliness and safety across all communities.
- Collaborated with stakeholders to develop and execute long-term strategic plans for portfolio growth and improvement.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
Area Coordinator
Boardwalk Rental Communities
01.2005 - 01.2010
- Oversaw day-to-day operations of 7 residential properties with a total of 950 units
- Conducted portfolio assessments to ensure compliance with quality control standards
- Presented reports and updates to peers and Executive team
- Coordinated with Human Resources department to fill job vacancies and evaluate employee performance
- Managed properties that included both residential and commercial assets
- Developed and implemented operating and capital budgets
- Achieved annual portfolio revenue of $10 million
- Supervised building employees and ensured their effective performance
- Monitored and managed ordering of parts and supplies for building
Customer Service Representative
Boardwalk Rental Communities
03.2003 - 01.2005
- Oversee 1 residential property
- Conducted calls & showings to rent available units
- Managed leasing & tenant relations
- Enhanced customer satisfaction by promptly addressing concerns
Education
Associate Real Estate License -
Real Estate Council of Alberta
Certified Property Manager -
Real Estate Institute of Canada
Business Administration Diploma - Accounting -
Lethbridge College
Skills
Multi-Family Property Management: Expertise in overseeing large portfolios, ensuring high occupancy rates, and maximizing NOI
Project Management: Skilled in leading complex projects from inception to completion, adhering to timelines and budgets
Staff Management: Proven ability to supervise, mentor, and develop high-performing teams
Customer Service: Dedicated to delivering exceptional service, enhancing resident satisfaction and retention
Process Improvement: Implemented strategies to streamline operations and increase efficiency
Teamwork/Collaboration: Strong collaborator, fostering teamwork across departments to achieve common goals
Operations Management: Effective in managing daily operations, optimizing resources, and ensuring regulatory compliance
Strategic Planning: Experienced in developing and executing long-term strategies for growth and profitability
Leadership: Demonstrated leadership skills with a focus on motivating and guiding teams to success
Capital Project Management: Managed capital projects, ensuring timely completion and adherence to budget
Facilitation Techniques: Proficient in facilitating meetings and discussions to drive consensus and action
Acquisitions and Dispositions: Led the acquisition and disposition of portfolio assets, optimizing the asset base for maximum profitability
Timeline
Facilitator
REIM
10.2019 - Current
Regional Property Manager
BentallGreenOak Residential Services
05.2017 - Current
Community Director
Boardwalk Rental Communities
01.2010 - 05.2017
Area Coordinator
Boardwalk Rental Communities
01.2005 - 01.2010
Customer Service Representative
Boardwalk Rental Communities
03.2003 - 01.2005
Associate Real Estate License -
Real Estate Council of Alberta
Certified Property Manager -
Real Estate Institute of Canada
Business Administration Diploma - Accounting -
Lethbridge College