Shemeen Selvakumar
Vaughan
Summary
I am a confident, and enthusiastic individual, with excellent customer service skills and communication skills. Driven and results-focused with experience in customer service roles. Passionate about serving others and eager to take on new responsibilities and leadership roles. Seeking a position at the Undergraduate Political Science Council that recognizes hard working skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Shinans Heritage Handlooms
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
NTS Solutions
06.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Arts - Political Science
York University
Toronto, None01-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Service Representative
Shinans Heritage Handlooms
09.2024 - Current
Receptionist
NTS Solutions
06.2023 - 12.2024
Bachelor of Arts - Political Science
York University
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