Summary
Overview
Work History
Education
Skills
Languages
Reading,Blogging,sports,travelling
Timeline
Generic

Shema Denis

Montreal,QC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service

Must Society
Montreal Lake
01.2024 - Current
  • Provided exceptional customer service to patrons and communicated professionally.
  • Maintained punctual delivery times for consistent customer service experience.
  • Maintained and updated customer service database.
  • Displayed exceptional customer service and communication skills.
  • Achieved individual sales goals and customer service goals.
  • Provided excellent customer service to exceed customer expectations.

Customer Service Cashier

Winners
Montreal West
08.2023 - 01.2024
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Utilized various software applications to process customer orders.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Answered product questions using knowledge of sales and store promotions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Green Hills
Kigali
11.2020

Skills

  • Attentive Customer Service
  • International Customer Service
  • Strong customer service
  • Customer service and assistance
  • Call Center Customer Service
  • Client Relations and Customer Service
  • Customer service expert
  • Excellent customer service
  • Sales and Customer Service

Languages

English
French

Reading,Blogging,sports,travelling

   :In my free time, I enjoy blogging about technology, which enhances my writing and digital marketing skills.

playing team sport like soccer and basketball teaches me teamwork and resilience. I am an avid reader of contemporary literature, which sharpens my analytical thinking and empathy. Travelling broadens my cultural awareness and adaptability. These hobbies enrich my personal and professional life,making me a well-rounded individual. 

Timeline

Customer Service

Must Society
01.2024 - Current

Customer Service Cashier

Winners
08.2023 - 01.2024

High School Diploma -

Green Hills
Shema Denis