Anna-Lee Tooshley
Duncan,Canada
Summary
Proven customer service expert with a track record of enhancing team productivity and customer satisfaction at Starbucks. Skilled in problem-solving and effective communication, adept at building customer relationships and exceeding sales targets. Excels in fast-paced environments, ensuring high-quality customer support and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service
Starbucks, Barista
03.2023 - 07.2023
- Maintained excellent customer service and positive attitude.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Immediately brought critical issues to customer service manager for resolution.
- Enhanced dining experience by providing exceptional customer service to patrons.
- Provided exceptional customer service by promptly resolving issues and complaints.
Cutomer Service
Wendys
06.2022 - 04.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Cashier
Tim Hortons
04.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Human Services in Police Studies - Early Childhood Care And Education
Vanvouver Island University
Duncan, BC07.2027
Skills
- Customer service and support
- Customer service focus
- Customer service skills
- Attentive Customer Service
- Reliable Customer Service
- Preconstruction Services Knowledge
- Fast food customer service
- WHIMIS (2022)
- attentive to detail
- time management
Languages
English
Native or Bilingual
Timeline
Customer Service
Starbucks, Barista
03.2023 - 07.2023
Cutomer Service
Wendys
06.2022 - 04.2023
Cashier
Tim Hortons
04.2021 - 04.2023
Bachelor of Human Services in Police Studies - Early Childhood Care And Education
Vanvouver Island University
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