Shelly Miller
Leduc,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call centre industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever
Leduc, Alberta
12.2022 - 10.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Representative
Contact 360
Leduc, Alberta
06.2022 - 09.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Customer Care Representative
HGS
Leduc, Alberta
09.2021 - 02.2022
- Answered customer inquiries over the phone and via email.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Sheldon Williams
Regina, SK06-1999
Skills
- Customer service
- Conflict resolution
- Billing adjustments
- Customer interaction
- Record keeping
- Customer relationship management
- Problem solving
- Professional phone voice
- Microsoft office
References
References available upon request.
Timeline
Customer Service Representative
Foundever
12.2022 - 10.2023
Customer Care Representative
Contact 360
06.2022 - 09.2022
Customer Care Representative
HGS
09.2021 - 02.2022
High School Diploma -
Sheldon Williams
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