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Shelley Thorvaldson
Stony Mountain,MB
Work Preference
Summary
Results-driven Assistant Manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to enhance team performance and drive customer satisfaction through effective training and scheduling.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Red Apple Store
Carman, MB
11.2021 - 03.2025
- Assisted in managing daily operations, ensuring optimal store functionality.
- Coordinated staff schedules and training programs to enhance team performance.
- Implemented inventory management practices, improving stock accuracy and turnover.
- Developed customer service protocols, elevating overall shopping experience.
- Analyzed sales data to identify trends, informing product placement strategies.
- Mentored junior staff on operational procedures, fostering a collaborative work environment.
- Led initiatives for visual merchandising, improving store aesthetics and customer engagement.
Education
High School Diploma -
Pierre Radisson Collegiate
Winnipeg, MB06-1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Employee scheduling
- Customer service and satisfaction
- Staff training
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Assistant Manager
Red Apple Store
11.2021 - 03.2025
High School Diploma -
Pierre Radisson Collegiate