Shelley Pena
154 - 18701 66 Ave Surrey,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.
Overview
26
26
years of professional experience
Work History
Supervision Aide
Surrey School District
01.2024 - Current
- Provided supervision to elementary school students during lunch time, ensuring student safety while enhancing educational experiences outside and inside the classroom setting.
- Improved student behavior by implementing consistent disciplinary measures and positive reinforcement techniques.
Customer Care Specialist
Corvista Enterprises Inc.
03.2010 - Current
- Managed 50+ incoming/outgoing calls per day answering customer inquiries, placing orders, and correcting order discrepancies
- Reviewed prescriptions, checks, medical licenses, supporting documents, and email requests in an accurate and timely manner. Verified attached documents before routing orders to supplier.
Financial Service Representative
JP Morgan Chase
02.2008 - 10.2009
- Activated credit cards promptly, and accurately responded to clients requests and inquiries.
- Promoted available products and services to customers during service and account management calls.
Restaurant Food Server
Basil
01.2007 - 02.2009
- Prepared ingredients and assembled sandwiches according to customer's request
- Served food and beverages promptly and courteously
- Maintained cleanliness and organization of workstations and food preparation areas
Customer Service Representative
Royal Bank Of Canada
02.1998 - 11.2007
- Counted, verified and handled transactions including bank deposits, withdrawals, electronic transfers and foreign exchange transactions.
- Records Management: Processed inbound and outbound document requests, file creation, document filing in timely manner.
Education
Microcomputer Business Application
Compu College School of Business
Surrey, B.C.1992
- BS Medical Technology
Far Easter University
Manila, Philippines1990
Skills
- Food Safe 1 Certificate
- Verbal and written communication
- Meal planning and preparation
- Teamwork
Timeline
Supervision Aide
Surrey School District
01.2024 - Current
Customer Care Specialist
Corvista Enterprises Inc.
03.2010 - Current
Financial Service Representative
JP Morgan Chase
02.2008 - 10.2009
Restaurant Food Server
Basil
01.2007 - 02.2009
Customer Service Representative
Royal Bank Of Canada
02.1998 - 11.2007
Microcomputer Business Application
Compu College School of Business
- BS Medical Technology
Far Easter University
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