Shelley Martin
Dieppe ,NB
Summary
Accomplished Client Services Coordinator and Medical Lab Technician at LifeLabs Medical Laboratory Services, with a proven track record in enhancing client satisfaction and streamlining laboratory operations. Expert in customer service and bilingual communication, adept at problem resolution and maintaining high-quality service delivery. Demonstrated leadership as a Nursing Supervisor, fostering interdisciplinary collaboration and mentoring staff for professional growth.
Overview
19
19
years of professional experience
Work History
Client Services Coordinator/interim Supervisor
LifeLabs Medical Laboratory Services
2020.02 - Current
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Analyzed customer feedback data to identify trends and areas for improvement, leading to targeted enhancements in service offerings.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
Medical Lab Technician
LifeLabs Medical Laboratory Services
2011.09 - 2020.02
- Performed thorough equipment maintenance, ensuring optimal performance and reduced downtime.
- Conferred with patient to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Streamlined sample processing, prioritizing urgent cases for prompt diagnosis and treatment.
- Conducted regular audits of laboratory practices, identifying areas for improvement and implementing corrective actions as needed.
- Performed laboratory testing and operated automated equipment within limits.
- Participated in continuing education and learning experiences to enhance and maintain current knowledge and skills.
- Drew blood through venous incision or puncture to obtain sample for analysis and diagnosis.
- Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
- Optimized laboratory workflow efficiency by organizing workspaces for maximum productivity and ease of use.
Nursing Supervisor
Bayshore Home Health
2005.08 - 2008.01
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Delegated tasks and provided leadership for a number of nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
Education
Bachelor Of Nursing - Nursing
Georgian College of Applied Arts And Technology
Barrie, ONAdvanced Care Paramedic (ACP)
Collège Boréale
Greater Sudbury, ON04.2001
Skills
- Customer service focus
- Multitasking proficiency
- Strong Organization
- Decision-making capabilities
- Fluent Bilingualism
- Database Management
- Customer Service
- Computer Skills
- Data Entry
- Problem Resolution
- Calm and Professional Under Pressure
Languages
English
Full Professional
French
Professional Working
Timeline
Client Services Coordinator/interim Supervisor
LifeLabs Medical Laboratory Services
2020.02 - Current
Medical Lab Technician
LifeLabs Medical Laboratory Services
2011.09 - 2020.02
Nursing Supervisor
Bayshore Home Health
2005.08 - 2008.01
Bachelor Of Nursing - Nursing
Georgian College of Applied Arts And Technology
Advanced Care Paramedic (ACP)
Collège Boréale