SHELDON MAYNES
Calgary,Alberta
Summary
Experienced operations manager and talented leader with over two decades of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Excels in communication skills and possesses a talent for identifying areas in need of improvement, implementing changes with a strategic approach to ensure optimal outcomes for the organization. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths lie in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
MANAGER – CHILD INTERVENTION SERVICES
Children and Family Services Ministry
Calgary, Alberta
12.2018 - Current
- Provided supervisory and managerial duties to a variety of staff, teams and programs in district offices of Children and Family Services including the investigations/assessments, case management, foster care, Child Abuse (CARRT) programs
- Managing upwards of 30-40 staff in 3-4 worksites across Calgary Region
- Implementing and supporting ministry and regional goals and directives while supporting change management within the work sites
- Maintaining a collaborative working relationship with community partners and agencies in delivery of service to children, youth and families
- Managed the Court Services team in collaboration with Alberta Justice to ensure regional continuity of processes and procedures in the court applications and orders in Provincial Court (Family and Youth) and Court of Kings Bench
- Ongoing consultation and collaboration on the direction of child intervention investigations, outcomes and interventions (Court Orders and Agreements)
- Monitored fiscal expenditures to align with regional and provincial policy
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
CHILDRENS SERVICES TEAM LEADER/SUPERVISOR
Calgary and Area Child and Family Services
Calgary, Alberta
06.2001 - 12.2018
- Past Primary lead for Child at Risk Response Team for Children and Family Services, developing roles/mandate and standard operating procedures working jointly with Calgary Police Service partners.
- Collaborating with Child Advocacy Centre partners (Calgary Police, Alberta Health, Alberta Justice) in assisting regional school boards understand role of Children and Family Services and enhancing understanding of roles of each partner.
- Assisted in formation and development of Regional Investigations Team, including standards and philosophy of practice
- Operationalized regional team to support implementation of new Child Intervention Information system, while working with provincial counterparts to ensure consistency and continuity with implementation
- Promoted staff well being and safety within worksite and out in field.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
CASE WORKER/INVESTIGATOR
Calgary and Area Child and Family Services
Calgary, Alberta
07.1997 - 05.2001
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environment.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on ministry procedures and safety requirements.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Assisted in development of investigative strategies, resulting in more efficient case resolutions.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with families, neighbors, friends, and suspects, and documented investigative findings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
YOUTH AND FAMILY COUNSELLOR
Woods Homes
Calgary, Alberta
01.1996 - 07.1997
- Enhanced clients'' coping skills through cognitive-behavioral therapy interventions.
- Empowered clients by teaching effective problem-solving strategies and building resilience within family unit.
- Provided psycho-education to clients on mental health conditions, fostering understanding and self-awareness.
- Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Collaborated with multidisciplinary teams for comprehensive care coordination and optimal client outcomes.
- Maintained detailed documentation of client progress, ensuring accuracy and confidentiality.
- Mediated conflicts within families to clarify and resolve underlying issues.
Education
BACHELOR OF HUMAN JUSTICE (BHJ) -
University of Regina
Regina, Saskatchewan 01.1994 - 01.1996
CRIMINOLOGY DIPLOMA - Law Enforcement
Mount Royal College
Calgary, Alberta 01.1992 - 01.1994
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Timeline
MANAGER – CHILD INTERVENTION SERVICES
Children and Family Services Ministry
12.2018 - Current
CHILDRENS SERVICES TEAM LEADER/SUPERVISOR
Calgary and Area Child and Family Services
06.2001 - 12.2018
CASE WORKER/INVESTIGATOR
Calgary and Area Child and Family Services
07.1997 - 05.2001
YOUTH AND FAMILY COUNSELLOR
Woods Homes
01.1996 - 07.1997
BACHELOR OF HUMAN JUSTICE (BHJ) -
University of Regina
01.1994 - 01.1996
CRIMINOLOGY DIPLOMA - Law Enforcement
Mount Royal College
01.1992 - 01.1994
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