Kenaysha Lyder

• Perform assessor duties daily and occasionally am asked to work on special projects and offered acting supervisors opportunities.
• Working within the Child care Information System (CCIS, SharePoint, CRA portal, Outlook & Excel). Proficient in the use of Outlook for retrieving client supporting documents and acknowledge forms to upload into SharePoint.
• As an assessor I determined eligibility for child care subsidy by retrieving the most recent Notice of Assessment through the Canada Revenue Agency portal
• Review numerous reports on a needed basis to maintain applicant information is correct and view who have and haven't met the eligibility criteria.
• Maintained confidential records and documentation in Child Care Information System (CCIS) database.
• Familiarized with the competencies for program development, by keeping up-to-date with policies in place to better meet the evolving needs of families served.
• Maximized client engagement through proactive outreach efforts, including phone calls, and written correspondence. Reduced barriers for non-English speaking clients by providing translation assistance when needed with interpreter services during calls.
• As an acting supervisor I monitored and answered questions from fellow team members to ensure efficiency. Daily assignment duties can include but are not limited to monitoring phones, emails, reviewing claims & appeals, as well as update excel spreadsheets for different tasks. Reported to the Program Administrator and helped where needed.

• Daily tasks include increasing ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events at the facility. Can also include receiving and returning calls from customers with inquiries.
• Trained new box office associates on company policies and procedures. Ensuring proper handling of cash, credit cards, and vouchers is demonstrated.
• Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.

• Was a flexible employee to a temporary agency company where I can be offered different job opportunities in fields I've shown interest in.

Child Care Subsidy Temporary Assessor - Remote

• Determined eligibility for child care subsidy by retrieving information from applicants through various databases.
• Familiar with Childcare Policy and Procedure manuals.
• Uploading client letters to SharePoint for Administrative support to print and send to advise clients of their application status.

• Live-in caregiver to a six-year-old child where I managed their schedule effectively to ensure timely completion of homework, extracurricular activities, educational practices and daily routines.
• Transported child to and from school, appointments and to the extra-curricular activities. As well as running errands.
• Assisted with light housekeeping duties, where I organized and cleaned after activities by picking up toys and straightening up play room with child.
• Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

• Rotated stock and restocked bakery sales floor to maintain product availability and clearly labeling items with telxon handheld scanner. Arranging products according to size or color to maintain store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Helping customers locate products and checked store system for merchandise at other sites.
• Assisted in training new staff members on company policies, product information, and sales techniques to maintain accuracy.
• Experience working in Deli, Dairy, and Meat departments as well.

• Babysitting children ranging 18 months to eight years old, both during the days and evenings.
• Read stories, sang songs, played games and went for walks, making meals, putting them to bed and other light household duties.
• Collaborated with parents to develop individualized care plans addressing specific needs of their children. Ex: meal, bathing and bed time schedules.
• Used problem-solving techniques to address challenges faced while caring for multiple children simultaneously. Enforced rules and managed behavior through developmentally appropriate discipline.

• Supported host chef of the night and culinary team by assisting with daily prep tasks such as plating desserts, chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
• Maintained a safe working environment by following food safety guidelines and proper equipment usage. Ex: Meat slicing machine.
• Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members. Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash. Worked in dish pit as dishwasher and assisted as needed.
• Set up buffet line stations with proper tools and products. Achieved consistent and accurate portion control by serving the food to the guests.

• Assembled and bagged newspapers prior to delivery in a very punctual manner.
• Distributed newspapers on foot to residences. Delivered for a designated route three times a week.
• Directly interacted with neighbours when delivering. Developed strong relationships and providing excellent customer service.