Sheldon Jackson
Toronto,ON
Summary
Dedicated and customer-focused professional with extensive experience in operations and customer service within the transportation and aviation sectors. Seeking to leverage my skills in customer assistance, operational management, and safety compliance to contribute to GTAA as a coordinator, Shift scheduling
Overview
12
12
years of professional experience
Work History
Ramp Coordinator
Executive Aviation
Toronto, Ontario
01.2022 - Current
- Represented company values and provided excellent customer service in a safety-oriented environment
- Managed scheduling, shift briefings, and equipment inventory
- Conducted safety checks and responded to incidents
- Maintained accurate records of operations and cash handling
- Assisted with special needs customers and provided First Aid
- Coordinated staff schedules, processed leave requests, and ensured compliance with the Collective Agreement
- Managed Excel-based and automated schedule software/templates, including UKG payroll systems
- Created and disseminated daily reports related to shift activities, staffing levels, and productivity
- Liaised with managers to communicate staffing progress and status during routine and emergency operations
- Provided support for annual bid vacation processes and responded to ad hoc leave and shift trades.
Line Service Representative
Stolport Corporations
Toronto, Ontario
01.2018 - 01.2022
- Provided customer service, assisted with way finding, and responded to customer inquiries
- Managed fuelling operations and performed quality checks
- Maintained accurate records handled cash and ensured safety compliance
- Managed customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction
- Processed shift trades, sick calls, and overtime call outs, maintaining departmental schedules and timekeeping
- Maintained and updated staffing systems such as Kronos & Scheduler
- Supported HR in process changes and assisted in the application of new pay or shift codes
- Developed and maintained working relationships with various departments and personnel.
Line Service Representative
Porter Airlines
Toronto, Ontario
01.2014 - 01.2018
- Delivered customer service and managed aircraft operations
- Assisted with trip planning and wayfinding
- Conducted safety and quality checks, and responded to operational needs.
Ramp Agent
American Airlines
Toronto, Ontario
01.2013 - 01.2014
- Led ground handling operations, ensuring compliance with safety regulations
- Provided assistance to customers with special needs and maintained operational records
- Managed equipment and performed safety inspections.
Shipper/Receiver
Sunwing Airlines
Toronto, Ontario
01.2012 - 01.2013
- Managed inventory control and coordinated deliveries
- Ensured compliance with Transport Canada regulations and company policies.
Education
Aviation Management, Airport Management, Airline Management, Operation Management, Aviation Safety Management System, Aviation Law, Customer Service -
Georgian College
Barrie, OntarioOntario Secondary School Diploma -
C.W. Jeffery’s C.I
Toronto, OntarioSkills
- Excellent Customer Service and Public Interaction
- Scheduling and Staff Management
- Data Collection and Verification
- Database Management
- Microsoft Outlook, Word, Excel, PowerPoint
- Strong Interpersonal and Communication Skills
- Problem-Solving and Prioritization
- Adaptability and Multi-tasking
- Knowledge of Transportation and Aviation Operations
- Transportation Security Clearance Holder
- First Aid Certification
- Strong proficiency in Microsoft Office 365 (Outlook, Word, Excel)
- Effective communication with multiple departments and customers
- Excellent time management and ability to multitask
- Understanding of scheduling processes and procedures
- Knowledge of payroll and scheduling systems (eg, UKG)
- Ability to interpret and apply Collective Bargaining Agreements
- High degree of tact and problem-solving skills
Languages
English
Elementary
Accomplishments
- Aeronautical Restricted Operator Certificate (Radio License)
- Forklift License
- Dangerous Goods Certified
- WHMIS Certified
- Completed Toronto Sports Leadership Program
- Business Leadership Training
- Canadian Red Cross Emergency First Aid/CPR Certificate
Timeline
Ramp Coordinator
Executive Aviation
01.2022 - Current
Line Service Representative
Stolport Corporations
01.2018 - 01.2022
Line Service Representative
Porter Airlines
01.2014 - 01.2018
Ramp Agent
American Airlines
01.2013 - 01.2014
Shipper/Receiver
Sunwing Airlines
01.2012 - 01.2013
Aviation Management, Airport Management, Airline Management, Operation Management, Aviation Safety Management System, Aviation Law, Customer Service -
Georgian College
Ontario Secondary School Diploma -
C.W. Jeffery’s C.I