Michael Grzybowski
Lake Country,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Ramp Coordinator
Ryanair
Krakow, Poland
06.2021 - 07.2024
- Improved on-time departure rates by effectively coordinating ramp service tasks and resources.
- Enhanced aircraft turnaround times through meticulous planning and efficient allocation of personnel and equipment.
- Ensured timely completion of ramp service duties by closely monitoring performance metrics and making necessary adjustments.
- Facilitated smooth communication among team members through regular briefings and debriefings, fostering a collaborative work environment.
- Managed inventory of ramp equipment, ensuring proper maintenance schedules were followed to minimize downtime.
- Performed routine audits of ramp service activities for compliance with regulatory standards, minimizing the risk of penalties or fines.
- Evaluated employee performance regularly, providing constructive feedback and initiating corrective actions when needed to uphold quality standards.
- Trained new hires on company policies, procedures, and safety guidelines to ensure consistent performance across the team.
- Maintained operational compliance with aviation safety regulations and good practices.
- Cooperated and assisted law enforcement agencies in peaceful and professional handling of 'High Risk' passengers.
- Coordinated efforts during irregular operations, such as equipment malfunctions or inclement weather conditions, to minimize disruption to flight schedules.
- Provided information to airline representatives during daily conference calls.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to ramp operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules, and monitored performance.
- Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
- Reduced delays with proactive monitoring of weather conditions and adapting ramp operations accordingly.
- Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.
- Deiced aircraft before takeoff for safety during inclement weather.
- Contacted ATC for permission to gain access to taxiways and runways during special events for training purposes.
Station Controller
Ryanair
Krakow, Poland
01.2019 - 06.2021
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Collaborated with airport authorities and fuel providers to align airline goals with company objectives.
- Developed comprehensive reports for management, providing detailed information on events and resolutions.
- Participated in staff meetings, special events, and professional development activities.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Oversaw entry and exit of up to 60 employees daily.
- Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.
Team Leader
Ryanair
Krakow, Poland
11.2018 - 01.2019
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Determined quantity and orientation of cargo, passengers, and computed aircraft's center of gravity.
- Coordinated safe deboarding and boarding of passengers.
- Cooperated with gate personnel to minimize delays due to passenger no-show and baggage offload.
- Contacted the fire department to assist while fueling the aircraft with passengers on board.
- Coordinated de-icing operations of aircraft and completed de-icing documents.
FBO Coordinator
LS Airport Services
Krakow, Poland
01.2018 - 11.2018
- Supervised and coordinated ramp agents during ground operations of government and NATO flights.
- Cooperated with airport authorities with regards to landing permissions and parking assignments for GA aircraft.
- Managed invoicing and payment processing for GA operations.
- Built strong relationships with VIP clients by maintaining regular communication and anticipating their needs.
- Collaborated with hotel departments and catering providers to ensure seamless service delivery for all VIP guests.
- Greeted guests upon arrival and offered assistance.
- Produced written transcripts of verbal communications during annual meetings between airline representatives and airport authorities.
Bussines Owner
MGH Floors
Vancouver, British Columbia
01.1998 - 12.2017
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Worked to build relationships with customers and built potential for additional sales.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Quoted prices.
- Delivered high-quality renovations with meticulous attention to detail and craftsmanship.
- Exceeded project goals through thorough planning, design optimization, and material selection.
- Collaborated closely with architects, interior designers, and clients to create customized renovation plans tailored to specific needs.
- Ensured compliance with local building codes and regulations throughout the entire renovation journey.
- Loaded and carried materials to facilitate transport at construction sites.
- Maintained relationships with local suppliers for cost-effective materials.
Education
IATA Dangerous Goods
Ryanair
Krakow, Poland03-2024
Personell Managment
AMAJDA
03-2023
De-Icing Equipment
FEUER
Krakow, BC12-2020
Ice Link Software
Ryanair
Stansted, UK04-2020
3 Zone Load Sheet Certificate
Ryanair
Krakow, Poland11-2018
Life Guard
YMCA
Vancouver, BC06-2007
First Aid Training
Pro Safe First Aid
Surrey, BC06-2006
High School Diploma -
Langley Education Centre
Langley, BC09-2004
PPL
Langley Flight School
Langley, BC09-2004
Skills
- Staff Training
- Customer Service
- Scheduling Management
- Decision Making
- Resource Allocation
- Operational Efficiency
- Conflict Resolution
- Problem Solving
- Attention to Detail
- Safety Management
Languages
English
Full Professional
Polish
Full Professional
German
Limited
Timeline
Ramp Coordinator
Ryanair
06.2021 - 07.2024
Station Controller
Ryanair
01.2019 - 06.2021
Team Leader
Ryanair
11.2018 - 01.2019
FBO Coordinator
LS Airport Services
01.2018 - 11.2018
Bussines Owner
MGH Floors
01.1998 - 12.2017
IATA Dangerous Goods
Ryanair
Personell Managment
AMAJDA
De-Icing Equipment
FEUER
Ice Link Software
Ryanair
3 Zone Load Sheet Certificate
Ryanair
Life Guard
YMCA
First Aid Training
Pro Safe First Aid
High School Diploma -
Langley Education Centre
PPL
Langley Flight School