SHELBY WONG
Caledon,ON
Summary
Hardworking and focused operations and administrative professional, offering excellent communication, planning and prioritization skills demonstrated through 4 years of working experience. Excellent at organizing and prioritizing day to day operational and administrative needs. Always ensuring customers and team members expectations and needs are met in a timely manner. Exceptional leadership skills with expertise in streamlining workflow to optimize operational and administrative efficiencies.
Overview
5
5
years of professional experience
Work History
Front of House Worker
TIN ROOF CAFE
05.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Serve and prepare menu items
- Work with my team members to ensure efficient and high standard of customer service
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Inside Sales Specialist
Medium Business Solutions, TELUS
07.2021 - 05.2022
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and 50-100 customer calls a day to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Prepared and submitted reports in salesforce to keep management informed of sales activities and progress.
Operations Consultant
Three Eights Consulting
08.2020 - 11.2021
- Implemented processes and procedures to improve overall efficiency in operations.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
General Manager
Fit4Less Orangeville
11.2020 - 07.2021
- Responsible for the daily operation of our fitness facilities, ranging from payroll, to hiring, to overall customer satisfaction, with a focus on sales management.
- Create a presence for yourself within the club as a leader.
- Responsible for maintaining a clean, friendly and professional club.
- Responsible for the financial management of the club.
- Ensure revenue goals are achieved.
- Responsible for the recruitment, training and performance management of all associates.
- Ensure completion of all administration in accordance with company standards and deadlines.
Operations Coordinator, Administrative Assistant
Loomis International (CA) Inc
01.2019 - 06.2020
- Training clients on efficient work practices and SOP’s
- Managed road teams and maintained continual communication between customers and management to ensure on-time pick-ups and deliveries
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted with the development and implementation of the customer portal providing customers with the ability to create orders and requests services
- Help manage complex and detailed projects for management by ensuring budget adherence and timely delivery
- Surpassed team goals by implementing best practices and assisted developing effective SOP's
- Track KPI spreadsheets with latest pick up and delivery information to ensure quality and company standards are upheld
- Developed organizational systems to assist employees record and document inventory
- Responsible for labour planning and customer enquires
- Ensured all safety and security protocols were followed, eliminating any risks to associates and product
- Created all documents pertaining to customs, bookings and dispatching, using internal and external systems
- Responsible for all aspects of inventory and storage for precious metals
- Re-trained associates in efficient work methods and performance driven ethics to create a positive employee experience and build team capability
Education
Graduate Certificate - Human Resource Management
Humber College
Toronto, ON06.2024
Bachelor of Communications And Media - Studies
Carleton University
Ottawa, ON08.2017
Skills
- Dispatch and driver management
- Workflow planning
- AP/AR proficiency
- Customer relations and Communications
- Good understanding of Excel, Outlook, PowerPoint and Microsoft Word
- Report Development
- Scheduling and calendar management
- Administrative support
- Training and systems training experience
- Sales funnel and sales cycle management
- Employee Onboarding
- File and Records Management
Volunteer Firefighter with the Town of Caledon
• Serve my community by responding to fires and other emergencies.
• Perform rescue, extinguishment, ventilation, overhaul, and forcible entry operations
• Drive and operate all types of firefighting vehicles
• Inspect and test fixed fire suppression and detection systems
• Maintain fire department equipment such as ladders, hose, rope, breathing apparatus, extinguishers, personal protective equipment, and all associated rescue equipment and vehicles
• Provide peer and public instruction and education
• Perform emergency medical response
Timeline
Front of House Worker
TIN ROOF CAFE
05.2022 - Current
Inside Sales Specialist
Medium Business Solutions, TELUS
07.2021 - 05.2022
General Manager
Fit4Less Orangeville
11.2020 - 07.2021
Operations Consultant
Three Eights Consulting
08.2020 - 11.2021
Operations Coordinator, Administrative Assistant
Loomis International (CA) Inc
01.2019 - 06.2020
Graduate Certificate - Human Resource Management
Humber College
Bachelor of Communications And Media - Studies
Carleton University
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