Shelby Samson
Elie,MB
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cosmo Prof
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist/Receptionist Administrator
Oliver Reis Salon
09.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed incoming calls, emails and in-person inquiries with professionalism and efficiency, providing timely and accurate information to clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Lash Technician
Bloom Beauty Boutique
08.2020 - 10.2021
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
Assistant Manager
McDonald's Restaurant
06.2015 - 10.2020
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Miles Macdonell
Winnipeg, MB06-2014
Skills
- Customer service
- Time management
- Team leadership
- Decision-making
- Sales strategies
- Consulting
- Multitasking and organization
- Coaching and mentoring
- Financial reporting
- Computer skills
Languages
English
Full Professional
Timeline
Assistant Manager
Cosmo Prof
10.2022 - Current
Receptionist/Receptionist Administrator
Oliver Reis Salon
09.2021 - 09.2022
Lash Technician
Bloom Beauty Boutique
08.2020 - 10.2021
Assistant Manager
McDonald's Restaurant
06.2015 - 10.2020
High School Diploma -
Miles Macdonell
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