Sheila Newman
Winnipeg,Canada
Summary
Results-driven Program Manager known for high productivity and efficient task completion.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Direct Support Worker
New Directions
07.2014 - Current
- Delivered direct care and assistance to individuals with disabilities, enhancing their quality of life.
- Facilitated clients' daily living activities and personal hygiene routines, promoting independence and dignity.
- Assisted with medication management and adherence for clients.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored and documented clients' progress, sharing insights with the team to inform care strategies.
- Maintained accurate documentation of client progress and needs.
- Advocated for clients' rights and preferences in various settings.
Program Manager
DASCH INC
Winnipeg, Manitoba
09.2013 - 12.2025
- Coordinated and facilitated the planning of CFS intakes and transitions to ensure smooth service delivery.
- Engaged with clients and families to assess needs, and tailor support services accordingly.
- Maintained regular communication with Community Service Workers, CFS, and outside agencies to support client needs.
- Reviewed and evaluated client care plans to ensure alignment with individual needs and service standards.
- Conducted location reviews and audits to ensure compliance with standards, enhancing service quality.
- Ensure compliance with company policies, licensing standards, and employment standards.
- Apply conflict resolution skills to mediate workplace conflict issues.
- Facilitating training with new staff and supervisors
- Provide on-call support.
- Maintained programming case files to support accurate tracking of client progress and service delivery.
- Assessing potential risks for individuals and brainstorming with the team on safety measures.
- Assessing maintenance repairs and contacting appropriate service personnel.
- Ensured that building and home maintenance were in good standing.
Direct Support Worker
Fairfax Community Inc.
Winnipeg, Manitoba
05.2011 - 09.2013
- Monitored client health and well-being, reporting significant changes to ensure timely interventions.
- Assisted individuals with daily living tasks and personal care needs.
- Supported clients in maintaining personal hygiene to promote dignity and self-esteem.
- Planned and prepared nutritious meals and snacks, assisting clients with eating to enhance their dietary intake.
- Assisted individuals in learning and developing new skills.
Education
Supervision - Human Service Settings
Red River College
Winnipeg, MB03.2017
Grade 12 -
Miles MacDonnell Collegiate
Winnipeg, MB06.2005
Skills
Task-oriented approach
- Effective communication
- Flexibility and adaptability
- Attention to detail
- Proficient in Microsoft Office
- Organizational skills
- Time management
- Knowledge of CLdS, EIA,and CFS Service Programs
- Case management experience
Certification
Certified in Basic First Aid, CPR C & AED
Timeline
Direct Support Worker
New Directions
07.2014 - Current
Program Manager
DASCH INC
09.2013 - 12.2025
Direct Support Worker
Fairfax Community Inc.
05.2011 - 09.2013
Supervision - Human Service Settings
Red River College
Grade 12 -
Miles MacDonnell Collegiate