Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheila Harvey

Scarborough,ON

Summary

Proven achiever with Scotiabank, excelling in roles that demand critical thinking and excellent communication. Recognized for top 10% collection success and uncovering fraud, saving thousands. Awarded 'Best of The Best' multiple times, demonstrating unparalleled adaptability and relationship-building prowess. Expert in client engagement, consistently achieving targets up to 150%.

Overview

23
23
years of professional experience

Work History

Scotia Helps Advisor

Scotiabank
09.2016 - 10.2023
  • Responsible for maximizing collection of overdue payments while minimizing costs and losses.
  • Achieved regular recognition for demonstrating high success and being in the top 10% of dollars collected.
  • Earned the prestigious 'Best of The Best' recognition for outstanding achievements
  • Selected to be 'Viewpoint Ambassador' by manger to collaborate with other teams and managers on improving staff experiences. The final product resulted in improved processes and new tools being implemented for higher efficiency.

Credit Solutions and Support Officer

Scotiabank
01.2009 - 09.2016
  • Analyze credit applications for numerous lending products.
  • Saved the bank, thousands of dollars by uncovering potential fraud.
  • Sole approval authorized limit up to $50,000 on unsecured products.
  • Earned the prestigious 'Best of The Best' recognition for outstanding achievements
  • Acting Team lead 6 week assignment
  • Acting fraud detection officer for 4 months
  • United Way Ambassador

Personal Banking Officer

Scotiabank
10.2000 - 12.2008
  • Worked closely with management to strategize sales and service techniques to increase customer acquisition and customer service.
  • Achieved ongoing high target results, at times 150%
  • Earned the prestigious 'Best of The Best' recognition for outstanding achievements 4 times

Education

No Degree - Effective And Persuasive Communication Skills

Scotiabank Leadership Academy
Toronto, ON
01.2023

Certificate 89% Score - Banking And Finance

Mutual Funds in Canada
Toronto
09.2007

Skills

  • Client Engagement
  • Relationship Building
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Professionalism
  • Critical Thinking
  • Analytical Thinking
  • Excellent Communication
  • Active Listening
  • Problem-solving aptitude
  • Interpersonal Skills

Languages

English
Native or Bilingual

Timeline

Scotia Helps Advisor

Scotiabank
09.2016 - 10.2023

Credit Solutions and Support Officer

Scotiabank
01.2009 - 09.2016

Personal Banking Officer

Scotiabank
10.2000 - 12.2008

No Degree - Effective And Persuasive Communication Skills

Scotiabank Leadership Academy

Certificate 89% Score - Banking And Finance

Mutual Funds in Canada

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Sheila Harvey