Chelsea Park
Toronto,ON
Summary
A result-oriented strong leader who knows how to manage large projects and get them delivered on time and within budget. An expert in business as well as technology and can leverage that knowledge to lead cross-functional teams and make well-informed decisions.
Overview
9
9
years of professional experience
Work History
Senior Product Owner, Scotia Smart Investor
Scotiabank
05.2021 - Current
- Oversaw product vision and creation to rollout and delivery of First Home Savings Account and two high priority Smart Investor feature releases: Smart Investor Goals (242K personalized goals created since inception) and legacy SSI accounts migration to Smart Investor (1.9MM active accounts with 68B Mutual Funds portfolio) that delivered parity of improved customer experience across multi-channels (Branch, Digital, Contact Centre) and higher investment growth.
- Cross functional scope of work included multi-channel change management, priority campaign engagement (CMEE, Email), marketing, legal and compliance.
- Coordinated with software developers to customize applications to achieve business goals.
Senior Manager, A.S.E. Branch Program
Scotiabank
11.2018 - 05.2021
- Launched two major COVID-19 initiatives: Work from Home Enablement and Remote eConsent to enable Branch advisors and customers to continue to do business safely during pandemic.
- Led the national FTE expansion of 200 FAIRs and improved recruitment, onboarding, and training program.
- Conducted performance evaluations, compensations and hiring of level 7 managers to maintain appropriate staffing requirements.
- Received one of two ASE special recognition from EVP for contribution to COVID-19 initiatives.
Change Management Lead
Scotiabank
08.2016 - 11.2018
- Oversaw change management efforts to support implementation of One Future Branch Transformation across B.C and Alberta retail branches driving technology, process and culture changes.
- Partnered with business teams to understand needs and mitigate potential problems during comprehensive 12 weeks program per branch.
- Developed solutions to address complex issues and operational gaps based on advisor and customer feedback.
- Designed processes supporting branch needs during and after transitions for sustainment.
Branch Manager
Scotiabank
01.2015 - 08.2016
- Successfully led a team of 15 Sales and Service team achieving top 2% ranking in national Branch Performance Metrics in 2016 (20th place/955 branches).
- Assessed employee performance and developed improvement plans.
Education
Certificate - Professional Scrum Product Owner™- Advanced PSPO-A
Scrum.org
Toronto, ON11.2023
Certificate - Agile Project Management
University of Toronto School of Continuing Studies
Toronto, ON07.2023
Designation - Personal Financial Planning (PFP)
Canadian Securities Institute (CSI)
Vancouver, BCBachelor of Arts - Psychology And Economics
University of British Columbia
Vancouver, BC05.2008
Skills
- Agile Product Management to prioritize effectively and manage inter-dependencies across key scrum teams
- Excellent written and oral Communication
- Internal & External vendor Stakeholder Engagement
- Analytical and Critical Thinking
- Project Planning and Execution
- Deep knowledge Banking Products and Services
- Deep understanding of Competitive Client Experience and Advice Journey in the Canadian Banking Industry
- Employee Development
Timeline
Senior Product Owner, Scotia Smart Investor
Scotiabank
05.2021 - Current
Senior Manager, A.S.E. Branch Program
Scotiabank
11.2018 - 05.2021
Change Management Lead
Scotiabank
08.2016 - 11.2018
Branch Manager
Scotiabank
01.2015 - 08.2016
Certificate - Professional Scrum Product Owner™- Advanced PSPO-A
Scrum.org
Certificate - Agile Project Management
University of Toronto School of Continuing Studies
Designation - Personal Financial Planning (PFP)
Canadian Securities Institute (CSI)
Bachelor of Arts - Psychology And Economics
University of British Columbia
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