Sheila Brady
London,ON
Summary
Dynamic and dedicated professional with over 40 years of proven ability to operate efficiently through critical thinking and problem-solving. Strong customer service skills complemented by a Class BZ license, ensuring safety and satisfaction for all passengers.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Magic Of Lights, Woodlo Productions
Fanshaw Conservation, London Ontario
11.2025 - 01.2026
Meet and greet customers at show grounds, traffic management, general maintenance and cleaning of show grounds, coordinate with management and staff regarding safety protocols to ensure everyone has a safe and exciting adventure.
Coach Operator
Durham Regional Transit/Oshawa Transit Commission
Oshawa, ON
06.1997 - 06.2025
- Operated transit vehicles safely, adhering to scheduled routes and timetables.
- Ensured passenger safety through effective communication and adherence to safety protocols.
- Conducted pre-trip inspections, identifying and addressing maintenance needs proactively.
- Provided exceptional customer service, assisting passengers with inquiries and travel information during their travel.
- Served 2 years on trouble shooting team, helping employer implement safety as well as performance improvements that enhanced operational efficiency, safety and reduced delays.
- Maintenance department performing basic repairs, fueling and cleaning, record keeping.
- Call center experience handling route and scheduling inquiries, complaints and concerns and directing the information to appropriate departments.
Special Needs School Bus Driver
Laidlaw Transportation
Toronto, ON
1989 - 1997
- Ensured safe transportation of special needs students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Demonstrated patience and empathy while managing diverse student needs during transit.
Education
Certified Worksite Food Handler Certified -
Worksite Training
Ontario 2025
Continuing Education Programs
Region of Durham
Whitby, ON2025
SSGD -
Central Collegiate
Oshawa, ON1982
Skills
- Strong work ethic, excellent customer service skills, problem solving
- Class BZ license holder for over 35 years
- Critical thinking to ensure safety precautions are met, while maintaining time quality and effective schedule adherence
- Excellent communication skills, trouble shooting and a strong focus on customer satisfaction to ensure their needs are met and they are pleased with the services
Languages
English
Certification
Ontario Secondary Graduation Diploma
Workplace Food Handler Certification
Health & Safety Awareness
Whimis
Ladder Training and Preventing Hearing Loss
Defensive Driving
Foundations of Inclusion and Cultural Competence
Cold Stress Awareness and Respect in the Workplace
Timeline
Customer Service Representative
Magic Of Lights, Woodlo Productions
11.2025 - 01.2026
Coach Operator
Durham Regional Transit/Oshawa Transit Commission
06.1997 - 06.2025
Certified Worksite Food Handler Certified -
Worksite Training
Continuing Education Programs
Region of Durham
SSGD -
Central Collegiate
Special Needs School Bus Driver
Laidlaw Transportation
1989 - 1997