Mariana Sanchez Calvo
London,Canada
Summary
Motivated and adaptable professional transitioning from a strong background in customer service to a growing career in digital marketing. Brings proven strengths in organization, communication, and problem-solving, with a track record of delivering high-quality service in fast-paced environments. Bilingual in English and Spanish, with the ability to connect across diverse audiences. Currently building expertise in SEO, content strategy, and digital tools, with a passion for creating engaging, user-focused marketing experiences. Committed to continuous learning and contributing to team success through collaboration, attention to detail, and a proactive mindset.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HJC Corporation
07.2021 - Current
- Manage project-based accounts
- Proficient in Microsoft Office, Salesforce and M3 with over 10 years of experience
- Interacting with customers over the phone and email, providing the customer service and support needed to determine needs and schedule deliveries
- Investigating and resolving customer opportunities and concerns
- Processing Sales Orders & Bids generated through phone or email transactions
School Age Program Staff
London Children’s Connection
01.2019 - 06.2021
- Ensure the supervision and safety of school-aged children
- Plan and implement quality programming
- Build positive relationships with the children, families and school community
- Complete certain administrative duties such as Ministry required documentation and updating student’s files
Office Administration/Customer Service Staff
Canada’s Finest Coffee
05.2015 - 01.2019
- Perform clerical tasks, such as arranging letters, filing invoices and other indexed documents according to an established system
- Complete general office work, such as computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
- Direct phone inquiries to the appropriate staff members
- Update and ensure the accuracy of the organization's databases and tracking systems
- Daily use and maintenance of office equipment, e.g. fax machines, postage and printers
Customer and Sales Representative
The Bradford Exchange Group
04.2014 - 04.2015
- Answered all incoming calls
- Tracked order entry and up-selling products to customers
- Kept records, documentation and sales information in Excel spreadsheets
Customer Service Representative
Alliance iCommunications
11.2013 - 02.2014
- Processed member requests for roadside assistance
- Exceeded member expectations by demonstrating concern for member safety
- Kept members informed of the status and progress of their requests
- Diffused high tension situations effectively
Education
Ontario Secondary School Diploma -
Catholic Central High School
London, Ontario06.2009
Skills
- Teamwork: Well-developed interpersonal skills for effective teamwork Ability to gain the confidence and support of co-workers through integrity, honesty and a strong work ethic Capacity to work independently or as part of a team
- Analytical / Problem Solving: Excellent analytical strengths for productivity improvement Able to implement solutions to challenges in a variety of work environments
- Customer Service: Developed customer service skills by being professional, polite, patient and attentive
- Communication: Excellent written and verbal communication skills both in Spanish and English Communicate ideas effectively by listening , being respectful and friendly
- Computer Skills: Knowledgeable in MS Windows, Word, Excel, PowerPoint, Internet browser software, SAGE 300 and Google Docs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HJC Corporation
07.2021 - Current
School Age Program Staff
London Children’s Connection
01.2019 - 06.2021
Office Administration/Customer Service Staff
Canada’s Finest Coffee
05.2015 - 01.2019
Customer and Sales Representative
The Bradford Exchange Group
04.2014 - 04.2015
Customer Service Representative
Alliance iCommunications
11.2013 - 02.2014
Ontario Secondary School Diploma -
Catholic Central High School