SHEHIN ABDUL RAHMAN
Sydney
Summary
Dynamic and results-driven Customer Service Representative with a passion for leading teams to deliver exceptional user experiences. Would like to be part of a top-notch team of professionals working in an environment that provides continual intellectual challenge and to apply and enhance my knowledge and experience in efficient management skills and problem solving methodologies for the growth of the organization.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Real Atlantic Superstore
03.2023 - Current
- Resolve customer inquiries, complaints, and escalations promptly, enhancing overall customer satisfaction
- Supervise and coordinate front-end operations, ensuring efficient and high-quality service delivery
- Oversee cash handling procedures, including tills, deposits, and end-of-day reconciliations, maintaining Financial accuracy
- Collaborate with store management to optimize workflow, reduce wait times, and implement operational improvements
- Conduct inventory audits for front-end supplies, ensuring availability of resources for smooth operations
- Responding to customer requests for products, services, and company information.
- Monitor and enforce compliance with company policies and safety standards, and maintaining an organized, secure work environment
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, Nova Scotia12-2024
Bachelor of Arts - Accounting And Finance
Mahatma Gandhi University
Kerala, India04-2021
Skills
- Customer service
- Critical thinking
- Quick Learner
- Organizational Skills
- Leadership Skills
- Data entry
Languages
English
Malayalam
Timeline
Customer Service Representative
Real Atlantic Superstore
03.2023 - Current
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Arts - Accounting And Finance
Mahatma Gandhi University
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