SHEETAL SHARMA
Brampton,ON
Summary
"A self-driven and meticulous M.com degree holder skilled at analyzing data, solving problems and proficient in English speaking. Seeking opportunities in the field of sales & marketing." Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Software knowledge and proficiency to navigate multiple systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Excellence
CCD
PATHANKOT
04.2021 - 03.2024
- Collaborated closely with other department leaders to ensure a consistent customer experience across all touchpoints
- Reduced customer complaints by closely monitoring service quality and addressing issues proactively
- Enhanced team performance by providing personalized guidance and feedback to each member
- Improved customer satisfaction by implementing targeted coaching strategies for service representatives
- Built and maintained professional relationships with vendors and suppliers.
VOLUNTEER EXPERIENCE Volunteer in the Business and
Ab College Pathankot (institution)
Pathankot ,punjab ,INDIA
06.2023 - 11.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
M.com In Accounts And Finance (2021) - Commerce And Business Administration
GNDU - AMRITSAR , INDIA
Pathankot,Punjab B.com (R) In Accounts And Finance (2017) - Accounting And Finance
GNDU University, Amritser,India
07.2019
Skills
- Customer service expertise
- Good Team Leader
- Time Management
- Excellent Communication Skills
- Knowledge of Microsoft Office
- Performance optimization
- Hiring and recruitment oversight
- Strategic planning
- Benefits administration
- Involved in placement cells and levitate fest committee
- Customer service excellence
- Customer service optimization
Languages
English
Hindi
Availability
Available at all Days.
Certification
Education and certification
- Time management—Great learning academy(2024)
- Project management—Great learning academy(2024)
- Graphic design and photoshop—Great learning academy (2024)
Additional Information
Tutoring—2017-2020
- Provided accounts and business peer tutoring in an after-school program
- Used communication skills to explain difficult concepts in simple terms
Hobbies and soft skills
- Problem solving and critical thinking
- Work under pressure
- Adaptability
- Emotional Intelligence
- Communication
- Freelance
- Fitness freak—gym fanatic
Timeline
VOLUNTEER EXPERIENCE Volunteer in the Business and
Ab College Pathankot (institution)
06.2023 - 11.2023
Customer Service Excellence
CCD
04.2021 - 03.2024
M.com In Accounts And Finance (2021) - Commerce And Business Administration
GNDU - AMRITSAR , INDIA
B.com (R) In Accounts And Finance (2017) - Accounting And Finance
GNDU University, Amritser,India