John Ndolo
Ajax,Ontario
Summary
Insightful Analyst with expertise in data interpretation, statistical analysis, and trend forecasting. Demonstrated ability to solve complex problems and think strategically. Proficient in SQL, Python, R, and Excel. Contributed to data-driven decision making that improved efficiency and business outcomes. Effective communicator and team player with a knack for adapting to dynamic environments.
Overview
6
6
years of professional experience
Work History
Service Excellence Analyst - Life Insurance Business
Foresters Financials
Toronto, Canada
09.2024 - Current
- Customer service analyst, service center representative, risk management.
- Delivered insights through CRM data management and stakeholder reporting.
- Handling phone calls, customer emails, and dispute resolution.
- Work with various departments to address customer complaints
Technical Officer
FiberProtect Inc
Toronto, Canada
08.2024 - 09.2024
- Logistics and inventory control, client management.
- Customer support and management.
Data and Actuarial Analyst: Insurance
Equity Health Insurance (Kenya)
Nairobi, Kenya
03.2024 - 08.2024
- Delivered market research and predictive insights, enhancing product pricing strategy.
- Performed statistical analysis of customer claims data to identify trends and develop pricing models.
- Developed pricing structures for various health insurance products based on risk assessment data.
- Prepared detailed documentation to support actuarial assumptions, processes, and results.
- Developed tools and techniques to automate actuarial calculations and analyses.
Market Data and Insights Analyst
Roche
Nairobi, Kenya
05.2023 - 12.2023
- Coordinated market surveys in Kenya and Ethiopia, analyzing national health insurance schemes
- Spearheaded analytical efforts across multiple African territories with an emphasis on health coverage schemes
- Analyzed various datasets aiding in devising predictive models
- Conducted market research to identify trends and customer needs.
- Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained accurate records of all data collected during analysis processes.
Monitoring and Evaluation Officer
Equity Group Foundation (EGF)
Nairobi, Kenya
09.2021 - 02.2022
- Oversaw data management for educational programs involving more than 37,000 students
- Crafted comprehensive data visualizations aiding executive decision-making
- Identified areas where additional research or data gathering is needed.
Reconciliations and Customer Support Analyst
Equity Bank Kenya Limited
Nairobi, Kenya
05.2019 - 05.2020
- Managed reconciliations for mobile banking transactions, ensuring data accuracy for over 100,000 daily transactions.
- Played a critical role in optimizing reconciliation processes, reducing reporting time by 50%.
- Provided technical assistance to customers via telephone and email.
- Resolved customer complaints and inquiries professionally.
Education
Master of Science - Finance And Insurance
University of Toronto
Toronto, Canada11-2023
Mathematical Sciences - [Taught Masters]
African Institute For Mathematical Sciences
Ghana08.2021
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
Kenya11.2019
Skills
- SQL Proficiency
- Power BI Proficiency
- Advanced MS Excel
- Skilled in Data Analysis Using R and Python
- Statistical Analysis Using SPSS
- Experienced with CRM Software
- Quantitative Analytics Skills
- Financial Analysis
- Customer Service Expertise
- Operational Efficiency Enhancement
- Risk Assessment Expertise
- Pricing analytics
- Market Trend Analysis
- Financial statements expertise
- Financial Account Reconciliation
- Data Analysis and Validation
- Large dataset manipulation
- Strategic Planning
- Financial Management
- Statistic analysis expertise
- Teamwork and leadership
- Strong Multitasking Skills
References
References available upon request.
Timeline
Service Excellence Analyst - Life Insurance Business
Foresters Financials
09.2024 - Current
Technical Officer
FiberProtect Inc
08.2024 - 09.2024
Data and Actuarial Analyst: Insurance
Equity Health Insurance (Kenya)
03.2024 - 08.2024
Market Data and Insights Analyst
Roche
05.2023 - 12.2023
Monitoring and Evaluation Officer
Equity Group Foundation (EGF)
09.2021 - 02.2022
Reconciliations and Customer Support Analyst
Equity Bank Kenya Limited
05.2019 - 05.2020
Master of Science - Finance And Insurance
University of Toronto
Mathematical Sciences - [Taught Masters]
African Institute For Mathematical Sciences
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
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