SHEETAL CHOUDHARY
Yorkton,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CUSTOMER EXPERIENCE ASSOCIATE
Scotiabank
05.2024 - 02.2025
- Delivered exceptional customer service, resolving over 95% of inquiries on the first interaction and enhancing customer satisfaction scores by 15%.
- Supported branch operations by accurately managing transactions worth up to $100,000 daily, reducing transaction errors by 10%.
- Proactively identified cross-selling opportunities, contributing to a 20% increase in product adoption, including credit cards and personal loans.
- Educated customers on digital banking tools, leading to a 30% rise in mobile banking registrations and reducing branch foot traffic by 15%.
- Collaborated with the branch team to consistently exceed monthly sales targets while maintaining compliance with operational standards.
SERVICE SPECIALIST/ Shift Supervisor
London Drugs
11.2023 - 02.2025
- Handling up to 100 refunds and exchanges per shift and supervising the front end of the store.
- Monitoring cashier coverage, maintaining front-end supplies, and replenishing change float.
- Completed store opening and closing procedures and balanced tills.
- Providing quality service in a professional, courteous, and helpful manner.
- Training others and monitoring their habits while on floor.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
KITCHEN MANAGER
Chipotle
10.2022 - 12.2023
- Offering customers immediate and targeted attention within first 1 minute to uphold standards of service.
- Promote product or service offerings by providing them with information.
- Meticulous with extensive knowledge of cash drawers and excellent mathematical skills.
- Cautious listening to customers demands and issues to provide them with best advice and service.
- Learned role of service leaders to provide coverage and keep store operational.
- Preparing daily cash registers and documenting total.
- Rectifying discrepancies between accounting records and cash drawer by carefully looking for main pinpoint issue.
- Oversaw work of cashiers to identify strengths and weaknesses in payment processing, customer service or merchandising plans.
TECH TUTOR
Langara College
04.2023 - 08.2023
- Solving queries of students related to Microsoft 365 Applications like Word, Excel, Access, and PowerPoint.
- Detail-oriented and maintained record of each student query in spreadsheet.
- Created tailored lesson plans and study guides to teach and assist students in their areas of study.
- Responded to email and telephone requests to provide students with specific information.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
OFFICE ADMINISTRATION ASSISTANT
Banerjee IELTS Academy
07.2021 - 03.2022
- Answered emails and managed approximately 40 incoming phone calls from students and parents to provide them with best advice.
- Managed office duties and ordered materials for smooth functioning of organization.
- Scheduling appointments with students and parents and providing general office and organization information.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Maintained databases for financial offices.
- Managed files and content of institutional documents.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
Education
Diploma - Business Management (Hons.)
Langara College
03.2024
Space Program
United Space School
Houston, Texas08.2019
Skills
- Microsoft Office Tools
- Decision-making ability
- Ability to multi-task in busy work environment
- Strong English (both Verbal and Written)
- Building Customer Trust and Loyalty
- Sales Support and resolution
- Data Entry
- Data management
LANGUAGES
English: Full Professional
Full Professional
Hindi: Native or Bilingual
Native or Bilingual
French
Elementary
Accomplishments
- Represented India at NASA for an program.
- Delivered speech for First Semester Experience in front of 400 people.
Certification
Serve it right Saskatchewan
Timeline
CUSTOMER EXPERIENCE ASSOCIATE
Scotiabank
05.2024 - 02.2025
SERVICE SPECIALIST/ Shift Supervisor
London Drugs
11.2023 - 02.2025
TECH TUTOR
Langara College
04.2023 - 08.2023
KITCHEN MANAGER
Chipotle
10.2022 - 12.2023
OFFICE ADMINISTRATION ASSISTANT
Banerjee IELTS Academy
07.2021 - 03.2022
Space Program
United Space School
Diploma - Business Management (Hons.)
Langara College
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