Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Certification
Timeline
Generic

Sheerina Buabeng

Scarborough,ON

Summary

Dedicated and nurturing Home Child Care Provider with a passion for fostering a safe, educational, and fun environment for children. Seeking to utilize my skills in child development, organization, and communication to support families and contribute to the healthy growth and development of children. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Support Worker

Home Instead
Toronto, ON
02.2024 - 05.2024

• Providing compassionate and personalized care to individuals in need, including assistance with daily

activities such as bathing, dressing, grooming, and meal preparation.

• Monitoring and administering medication according to prescribed schedules and dosage instructions.

• Assisting clients with mobility, including transfers, walking, and exercises as recommended by

healthcare professionals.

• Maintaining a clean and safe environment for clients, ensuring their comfort and well-being at all times.

• Communicating effectively with clients, their families, and healthcare professionals to coordinate care

plans and address any concerns or changes in condition.

• Providing emotional support and companionship to clients, fostering a positive and trusting

relationship.

• Documenting and reporting any significant changes in a client's condition or behavior to the appropriate

parties, such as family members or supervisors.

• Staying updated on best practices in caregiving and participating in ongoing training and professional

development opportunities.

• Adhering to ethical and legal standards in caregiving, including respecting client confidentiality and

following healthcare regulations and guidelines.

Nursing Associate

Rockcliffe Care Community
Toronto, ON
07.2023 - 01.2024

• Helped patients with daily living activities.

• Assisted with medical procedures.

• Provided emotional support to patients and their families.

• Provided basic medical care under proper supervision.

Customer Service Associate

Walmart Stores,INC
Calgary, AB
10.2022 - 06.2023
  • Offer information on pricing and delivery
  • Responsible for verification of customers and setting up of their accounts
  • Responsible for processing forms, orders, applications, and requests
  • Keep record of inquiries, questions, comments, suggestions, and complaints from customers
  • Make preparation for, and distribution of customer activity report
  • Work together with other internal department staff to resolve customers complaints
  • Identify areas for improvement in the operation of the store.

Assistant Client Relations Executive

Enterprise Insurance PLC, Accra, Ghana.
Ghana, Accra
09.2019 - 04.2022
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in higher client satisfaction.
  • Managed a diverse portfolio of accounts, balancing competing priorities while consistently exceeding targets.
  • Established long-term relationships with clients, leading to increased loyalty and repeat business.

Education

Masters In Science - Project Management- Business Analysis

Northeastern University
Toronto, ON

B.Sc. Degree in Accounting - Accounting

University of Professional Studies Accra, Ghana
01.2019

General Arts - Arts

Kwahu Ridge Senior High School, Ghana
01.2014

Skills

  • Communication skills
  • Emotional support
  • Safety Compliance
  • Merchandising & Stocking
  • MS Word and Excel
  • child Development
  • Meal Preparation
  • Household management
  • Conflict Resolution
  • Record of dedication and dependability reinforced by consistent "exceeds expectations" ratings on performance reviews and multiple "Employee of the Month" honors
  • Demonstrated ability to perform physically demanding tasks for extended periods, including lifting heavy objects, standing for long hours, and working in various weather conditions
  • Proven flexibility and adaptability to changing work environments and tasks, with the ability to quickly learn new processes and procedures and adjust to shifting priorities in a dynamic production setting
  • Backed by excellent interpersonal skills and a commitment to customer service that has been described as "second-to-none" by employers
  • Reliability and punctuality
  • Personal Hygiene Assistance
  • Patient Care
  • First aid and safety
  • Nutrition knowledge
  • Housekeeping
  • Feeding Assistance
  • Behavioral support
  • Light Housekeeping
  • Care Plan Adherence

Languages

English
Full Professional

Accomplishments

  • Named "Employee of the Month" at both companies in recognition of excellent job performance and dedication to customer service.
  • Commended by supervisors for flexibility in changing work hours when asked, often filling in for absent employees during scheduled days off.
  • My ability to bond and work in a team also ensured that I was the group leader that helped my team win the second version of the innovative idea pitch program at Enterprise Insurance PLC.
  • I was awarded as the best student in a training program organized by my previous employer, "Enterprise group". This training aimed at teaching employees to learn insurance products in non-life industry, life industry, and pensions industry. Tests were taken after each module and awards were presented to the best students from each module.

References

Available upon Request

Certification

First Aid and CPR Certification

Timeline

Home Support Worker

Home Instead
02.2024 - 05.2024

Nursing Associate

Rockcliffe Care Community
07.2023 - 01.2024

Customer Service Associate

Walmart Stores,INC
10.2022 - 06.2023

Assistant Client Relations Executive

Enterprise Insurance PLC, Accra, Ghana.
09.2019 - 04.2022

Masters In Science - Project Management- Business Analysis

Northeastern University

B.Sc. Degree in Accounting - Accounting

University of Professional Studies Accra, Ghana

General Arts - Arts

Kwahu Ridge Senior High School, Ghana
Sheerina Buabeng