Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEENA LEENE CABANA

Scarborough,ON

Summary

Results-driven Human Resource Professional offering 9+ years in achieving positive human resources results for IT companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

Sales Associate

Fox Group Canada
05.2023 - Current
  • Ensure compliance with store image, maintenance, and window dressing standards.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy
  • Solved customer challenges by offering relevant products and services
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations

Human Resources Officer

Newfold Digital Philippines, formerly Dreamscape Networks Inc
06.2016 - 04.2023
  • Achieved compliance with all employment laws and regulations, maintaining a 100% track record of zero HR-related legal disputes.
  • Streamlined HR processes, resulting in a 25% reduction in administrative tasks and freeing up time for more strategic HR initiatives.
  • Successfully resolved 95% of employee relations issues through proactive investigations, mediation, and conflict resolution techniques, resulting in a more positive and cohesive work environment.
  • Introduced HR analytics dashboard, providing real-time insights into key HR metrics, enabling data-driven decision-making and enhancing overall HR effectiveness.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
  • Supervise administrative procedures of employee due processes and offer decisions
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions

Human Resources Associate

Newfold Digital Philippines
03.2014 - 06.2016
  • Maintained accurate and up-to-date employee records, achieving a 98% accuracy rate and ensuring smooth HR audits with zero discrepancies.
  • Assisted in the implementation of a new HRIS system, ensuring seamless data migration and user training for 150+ employees.
  • Processed 100+ payroll transactions accurately and on time, resulting in a 98% error-free payroll record over six consecutive months.
  • Organize job offer documents for successful candidates
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Oversaw and managed hiring process and assisted human resources
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance

Front Desk Receptionist/ Admin Assistant

Newfold Digital Philippines
10.2013 - 03.2014
  • Managed busy executive calendars, scheduling and coordinating 100+ meetings and appointments, with a 80% on-time attendance rate.
  • Assisted in the planning and execution of 10+ company events, with an average participant satisfaction rating of 4.8 out of 5.
  • Trained and onboarded 10+ new administrative staff members, ensuring their seamless integration into the team and improving their productivity within the first month.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Scheduled, coordinated and confirmed appointments and meetings

Customer Service Supervisor

SM Multistore Corporation
09.2010 - 07.2013
  • Manage various utility disputes to resolve client billing issues
  • Monitor end-to-end daily transactions of staff
  • Ensure reconciliation of billing versus payments
  • Supervise both onsite and offsite locations and ensure optimum operations for all sites.
  • Led a team of 30+ customer service representatives, achieving 8% increase in customer satisfaction ratings over the course of six months.
  • Completed bi-weekly payroll for 30+ employees
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction

Education

MBA - Human Resources Management

University of Cebu
Cebu, Philippines
2017

Bachelor of Science - Nursing

Cebu City Medical Center – College of Nursing
Cebu, Philippines
2010

Skills

  • Talent Recruitment
  • Termination Procedures
  • Conflict Management
  • Orient New Employees
  • HRIS Applications
  • Employee Surveys
  • Employee Onboarding
  • Specialized HR Projects
  • Workforce Planning
  • Human Resource Information System (HRIS)
  • Policy Improvement Recommendations
  • Organizational Systems
  • Administering Disciplinary Procedures
  • Employee Relations Oversight
  • Exit Interviews and Processes

Timeline

Sales Associate

Fox Group Canada
05.2023 - Current

Human Resources Officer

Newfold Digital Philippines, formerly Dreamscape Networks Inc
06.2016 - 04.2023

Human Resources Associate

Newfold Digital Philippines
03.2014 - 06.2016

Front Desk Receptionist/ Admin Assistant

Newfold Digital Philippines
10.2013 - 03.2014

Customer Service Supervisor

SM Multistore Corporation
09.2010 - 07.2013

MBA - Human Resources Management

University of Cebu

Bachelor of Science - Nursing

Cebu City Medical Center – College of Nursing

Similar Profiles

CREATE PROFILE
SHEENA LEENE CABANA