SHEENA ASIINA NAKATE
North York,ON
Summary
Flexible Crew Team Member with strong understanding of fast food restaurant industry. Determined and collaborative team member with leadership and commitment to fast action under pressure. Exceptional customer service perfectionist with patience, deliberation and dedication to patron satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
KFC
06.2022 - 02.2024
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Cleaned work areas regularly throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups and bags.
- Inspected equipment for proper functioning prior to use.
- Monitored expiration dates of food products.
Crew Member
Cafe Javas
01.2020 - 02.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
High School Diploma -
Kyambogo University
03-2019
Skills
- Cleaning and sanitation
- Food handling safety
- Restaurant operations oversight
- Menu Memorization
- Telephone Etiquette
- Customer Engagement
- Crew Leadership
- Inventory Restocking
Certification
- Shelter standards
- food Handling
- CPR and First Aid Certificate
- Naloxone Certificate
- Harm Reduction and Overdose prevention recognition and response
- Fire fighting Certificate
- Healthy and safety at work
Timeline
Crew Team Member
KFC
06.2022 - 02.2024
Crew Member
Cafe Javas
01.2020 - 02.2022
High School Diploma -
Kyambogo University
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