Kel O'Brien
LINDSAY,ON
Overview
5
5
years of professional experience
Work History
Crew Team Member
Tim Hortons
LINDSAY, ON
07.2021 - Current
- Operated cash register and handled customer payments accurately.
- Served guests at counter and drive-thru with friendly support.
- Provided excellent customer service at all times.
- Assisted customers with orders and inquiries.
- Greeted customers and cultivated positive experiences in line with company standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food quickly for positive guest experiences.
- Prepared sandwiches and drinks for customers according to their specifications.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Brewed and served coffee and tea with preferred add-ins.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Followed Tim Hortons food safety, sanitation, and quality procedures.
- Restocked cups, lids, ingredients, and supplies throughout shifts.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Executed store opening and closing procedures according to management guidelines.
- Maintained clean dining areas, equipment, and food prep stations.
- Cleaned work areas regularly throughout shift.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Supported team members during rush periods and shared daily tasks.
- Trained new crew members on service routines and workplace standards.
- Provided training and guidance to new team members.
- Organized stockroom shelves to maximize space efficiency.
- Monitored expiration dates of food products.
- Replenished inventory levels when necessary.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Operated kitchen equipment safely and efficiently.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Prepared Tim Hortons beverages and bakery items to company standards.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Followed all safety regulations while operating machinery or handling chemicals.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Resolved conflict according to company protocols.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Directed patrons to restrooms and other amenities within facility.
- Reported any maintenance issues immediately to supervisor or manager.
- Ensured that products are properly labeled before placing them on shelves.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Education
LCVI
Lindsay, ONSkills
- Point of sale
- Food preparation
- Beverage preparation
- Cash handling
- Food safety
- Customer service
- Order accuracy
- Inventory restocking
- Store sanitation
- Employee training
- Attention to detail
- Clear communication
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Product promotion
- Telephone etiquette
- Problem-solving
- Food handling safety
- Cleaning and sanitation
- Customer engagement
- Menu memorization
- Positive attitude
- Hospitality and accommodation
- Food handling
- Tool and equipment use
- Health code compliance
- Workplace safety
- Dishwashing
- Basic cooking techniques
- Order management
- Adaptability and reliability
- Basic math
- Point-of-sale system
- Verbal and written communication
- Multitasking and organization
- Food running
- Performance improvement
- Cooking
- Inventory management
- Reliability and punctuality
- Product knowledge
- Initiative-taking
- Teamwork and collaboration
- Recipe adherence
- Kitchen equipment maintenance
- Ordering procedures
- Order delivery practices
- Taking orders
- Positive company representation
- Crew leadership
- Safety
- Interactive communication
- Drive-thru operations
- Safe food handling
- Cleaning
- Product cross-selling
- Integrity and honesty
- Task prioritization
- Point of sale operation
- Quality assurance
- Point-of-sale transactions
- Sanitizing
- Initiative and self-motivation
- Supplies monitoring and restocking
- Hospitality service expertise
Timeline
Crew Team Member
Tim Hortons
07.2021 - Current
LCVI