SHEENA SAMUEL
Mississauga,Canada
Summary
Food Processing Operations Manager with a strong focus on health and safety compliance, overseeing daily operations in halal poultry processing and wholesale distribution. Successfully drove 20% sales growth year over year while managing inventory and coordinating supply for over 100 products. Recognized for improving operational efficiency and maintaining high service and quality standards.
Overview
9
9
years of professional experience
Work History
Food Processing Operations Manager
Mi’raaj Halal Farms Inc.
Mississauga, Canada
01.2020 - Current
- Oversaw daily operations, staff supervision, scheduling, and customer service for halal poultry processing and wholesale food business, managing team of 8 staff to ensure operational effectiveness.
- Maintain health, safety, and food safety standards across processing and handling, ensuring compliance with company procedures and regulations.
- Coordinate inventory, supply ordering, and stock levels across 100+ halal products, reducing stockouts and keeping key items available.
- Recruit, train, schedule, and support employees while reinforcing service and safety standards and building an accountable team.
- Managed invoicing, payment processing, expense tracking, and financial reporting in Microsoft Excel, streamlining operational processes to improve overall efficiency.
- Process payroll and timesheets for staff and reconcile banking using QuickBooks, Sage, and ADP Payroll.
- Lead sales and marketing initiatives that expanded the customer base, grew brand awareness, and drove 20% sales growth year over year.
- Built and maintained relationships with 20+ retailers, vendors, and wholesale distributors to secure product supply and enhance service quality.
Service Coordinator (Dispatch)
Multiview Locates Inc.
Mississauga, Canada
01.2019 - 01.2020
- Coordinated and dispatched 250+ daily utility service tickets for Rogers and Cogeco, prioritizing urgent requests to ensure timely resolution.
- Resolved service concerns for 25+ clients daily, delivering clear, professional guidance to enhance customer satisfaction.
- Handled 30+ inbound calls and 25+ emails daily while maintaining strong customer service and communication standards.
- Maintained accurate, confidential electronic records in Microsoft Office while managing 50+ active files, ensuring data integrity and accessibility.
- Trained and mentored new staff, facilitating onboarding and supporting daily operational coordination to improve team efficiency.
Technical Specialist
Fibertech Canada
Mississauga, Canada
01.2018 - 01.2019
- Managed and maintained equipment valued at $10,000+ to ensure operational reliability and support preventive maintenance efforts.
- Cultivated relationships with vendors, management, and support teams to effectively address service and supply issues.
- Resolved customer service issues and clearly explained solutions to enhance customer satisfaction.
Education
Postgraduate Certificate - Wireless Networking
Lambton College
Mississauga, ON01-2018
Bachelor of Engineering - Electronics and Communication
Sathyabama University
Chennai, India01-2016
High School Diploma -
Girideepam Bethany Central School
India01-2012
Skills
- Operations Management
- Safety compliance
- Quality control
- Supply coordination
- Wholesale distribution
- Process optimization
- Budget Management
- Accounting and Office Software
- Market Development
- Recruitment training
- Client relations
Timeline
Food Processing Operations Manager
Mi’raaj Halal Farms Inc.
01.2020 - Current
Service Coordinator (Dispatch)
Multiview Locates Inc.
01.2019 - 01.2020
Technical Specialist
Fibertech Canada
01.2018 - 01.2019
Postgraduate Certificate - Wireless Networking
Lambton College
Bachelor of Engineering - Electronics and Communication
Sathyabama University
High School Diploma -
Girideepam Bethany Central School