Vishan Persad
NFI Industries
Alliston,Canada
1
Certification
6
years of professional experience
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Work History
Sr Operations Manager, Shipping/Receiving/Processing
5 Years 9 Months- Facilitated communication and reporting to General Manager of Operations, ensuring alignment on key initiatives.
- Administered 14 client accounts spanning USA and Canada, guaranteeing superior service quality contributing to annual revenue exceeding 9 million.
- Led daily management of a 32-member full-time team and facilitated integration of up to 100 agency employees during peak workload periods.
- Designed and implemented operational labor strategies aimed at enhancing efficiency and adhering to financial constraints.
- Coordinated logistics and freight processing to ensure timely delivery for client customers.
- Implemented strategies for inventory management and consolidation aimed at maximizing storage efficiency.
- Performed comprehensive physical inventory audits on a bi-weekly and annual basis to identify discrepancies and optimize inventory management.
- Achieved project success through meticulous attention to detail and agile planning capabilities. Strengthened team dynamics by fostering open and effective communication among all participants.
- Monitored quality control processes at NFI and implemented service strategies to consistently surpass client expectations.
- Facilitated efficient order processing for customers, including TJX, Costco, FGL, Walmart, Marks, NLS and former HBC, maintaining operational standards and compliance.
- Oversaw the execution of LTL and FTL shipping strategies, including parcel shipping with courier partners such as UPS, FedEx, and Purolator, etc.
- Analyzed and improved supply chain workflows, resulting in increased efficiency and reduced lead times.
- Facilitated collaboration among diverse teams to implement cost-saving strategies aimed at improving overall operational efficiency.
- Coordinated efforts with IT teams to establish advanced warehouse management systems, ensuring effective real-time tracking of inventory.
- Analyzed performance metrics to identify areas for process improvements, driving operational excellence.
- Established key performance indicators (KPIs) to monitor operational success and support data-driven decisions.
- Facilitated training programs focused on safety protocols and operational standards, enhancing team compliance and performance.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Oversaw staff and sub-contractor performance review assessments.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Facilitated culture of continuous improvement, encouraging feedback and innovative ideas from all levels of organization.
- Achieved remarkable improvement in customer satisfaction scores by revamping customer service process to ensure swift and effective resolution of queries.
- Established strong relationships with key stakeholders, ensuring alignment of operations with overall business objectives.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Oversaw successful integration of cutting-edge technology into daily operations, enhancing efficiency and productivity.
- Enhanced team productivity with implementation of new project management software, facilitating better communication and project tracking.
- Pioneered company-wide initiative focused on health and safety, dramatically reducing workplace accidents and promoting safety-first culture.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
No Degree - Business
Skills
Professional demeanor
Operations Management/Warehouse Logistics
Team Leadership (32+ employees)
Employee Training
Coaching & Performance Management
Process Improvement & Kaizen Methodologies and One Programe
Critical thinking skills
Business Development & Client Relations
Quality Assurance & Service Standards
Strong Communication & Organizational Skills
Process Optimization
Problem solving abilities.
Microsoft
Excel
Google Programs
Highly proficient computer skills
KPI reporting
review and approvals
CPR (Client Storage & Labor Tracking)
Operations management
Productivity improvement
Strategic planning
Cost reduction and control
Business planning and Data analysis
Operational excellence
Logistics management
Team leadership
Cost analysis and savings
Payroll administration and timekeeping
Employee motivation
Client account management and retention
Data management
Revenue growth
Invoicing preparation
review and approvals
Business forecasting and growth initiatives
Inventory tracking and management
Finance and accounting oversight
Organizational structuring
Budget control
Process improvements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced lost workdays and recordable incidents by implementing a safety awareness program.
- Reduced operational expenses by streamlining branch operations.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Resolved product issue through consumer testing.
Languages
English
Certification
- WHMIS CERTIFIED
- FIRST AID & CPR
- HEALTH AND SAFETY
- INDUSTRIAL CERT
- KAIZEN CERTIFIED
Timeline
Sr Operations Manager, Shipping/Receiving/Processing
NFI Industries
08.2020 - 05.2026Read More
Fyzabad Intermediate
No Degree from Business
Read More