Summary
Overview
Work History
Education
Skills
Completed Training
Timeline
Generic

Sheena Morley

Prescott,ON

Summary

Dedicated Customer Service Representative committed to providing solutions to clients specific needs. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented experience. Understanding customer desires and providing customized solutions.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

OPSEU - Service Ontario
02.2023 - Current
  • Process a variety of complex transactions for both Driver & Vehicle and Health while maintaining customer privacy and data entry accuracy.
  • Process driver license and health card renewals and replacements.
  • Original Health Card Registrations, Renewals, Re-Registrations.
  • Health and MTO data changes or updates.
  • Vehicle transfers, status changes, data changes, plate attachments, plate replacements, denial processing.
  • Issue permits, plates, and valtags.
  • View and record documents while being aware of potential fraud and discrepancies.
  • Ensure customers specific needs are met with empathy while maintaining client privacy.
  • Provide prompt solutions and guidance to problems that may arise.
  • Referring to manuals, job aids, and daily business communications to stay informed on products, procedures and policies.
  • Managing cash intake and daily reconciliation duties.
  • Weekly/Daily back office duties including stock management, daily sales/stock reports, green bag, brinks daily deposits.

Customer Service Representative

OPSEU - Service Ontario
08.2022 - 11.2023
  • Performed routine data entry and document management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Graphic Designer

Blissful Images
01.2013 - Current
  • Developed creative design for print materials, brochures, banners, signs, business cards and social media pages.
  • Created digital image files for use in digital and traditional printing methods.
  • Used Adobe Illustrator/Photoshop to create images and layouts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked with clients to gather and define design needs and expectations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Assistant Manager

Global Culture Trading Post
12.2016 - 12.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences.
  • Provided weekly work schedules to employees.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Table Games Dealer

OLG Casino
02.2010 - 11.2014


  • Certified table games including Black Jack, 3 Card Poker, Let it Ride, Spanish 21.
  • Assessed and calculated multiple players cards against table competitors and house hands to determine round or games results, winners, correct wagers and rotation of play.
  • Maintained fast game pace by handling chips, cards, money and gambling equipment efficiently.
  • Dispensed and balanced betting currency throughout games to secure accurate accounting and payouts.
  • Learned and followed company procedures to maintain consistency and standards.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Managed chips and money transactions with attention to detail to prevent fraud.

Bartender

East Side Marios
01.2005 - 01.2011
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Education

High School Diploma -

Thousand Islands Secondary School
Brockville, Ontario
06.2005

Skills

  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Excellent Computer Skills
  • Flexible and Adaptable
  • Organization and Time Management
  • Teamwork and Collaboration

Completed Training

Completed training for Driver & Vehicle:

- 

Timeline

Customer Service Representative

OPSEU - Service Ontario
02.2023 - Current

Customer Service Representative

OPSEU - Service Ontario
08.2022 - 11.2023

Assistant Manager

Global Culture Trading Post
12.2016 - 12.2019

Graphic Designer

Blissful Images
01.2013 - Current

Table Games Dealer

OLG Casino
02.2010 - 11.2014

Bartender

East Side Marios
01.2005 - 01.2011

High School Diploma -

Thousand Islands Secondary School

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Sheena Morley