Sheena-Lacey Marsden
Yorkton,SK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Painted Hand Casino
Yorkton, Saskatchewan
03.2026 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed cash transactions accurately and efficiently during shifts.
- Collaborated with security to ensure guest safety and comfort.
- Provided information about casino services and promotions to guests.
- Communicated effectively with team members and management daily.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided exceptional customer service to patrons at Painted Hand Casino.
- Developed positive relationships with customers through friendly interactions.
- Educated guests on casino games, promotions, and services offered.
- Monitored gaming areas to ensure compliance with company policies and regulations.
Food Service Specialist
Sunshine Health Region
Canora, SK
10.2018 - 12.2020
- Monitored inventory and reported food items for reorder to ensure stock availability.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Prepared nutritious meals according to standard guidelines.
- Checked and recorded refrigerator and freezer temperatures daily to maintain optimal food safety standards.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Ensured high food quality by monitoring shipments, preparation, and handling practices of team members.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Monitored inventory and promptly reported food items requiring reorder.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Cashier
Canora Pharmacy
Canora, SK
08.2017 - 09.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Managed cash register operations and balanced cash drawers daily.
- Maintained cleanliness and organization of the pharmacy area and shelves.
- Handled customer inquiries, providing information about products and services.
- Collaborated with pharmacy staff to ensure smooth daily operations.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Monitored expiration dates on products stored in the pharmacy area.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Processed credit card, EBT and cash payments with electronic computer system.
- Tracked inventory levels regularly to ensure adequate stock was available for sale.
Bartender
Painted Hand Casino
Yorkton, SK
07.2016 - 06.2017
- Maintained cleanliness and organization of the bar area at all times.
- Assisted guests with drink selections and provided exceptional customer service.
- Conducted inventory checks to ensure adequate stock levels of supplies.
- Trained new bartenders on proper techniques and customer interaction standards.
- Managed cash register operations, processing transactions accurately and quickly.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Bartender
Canora Bar
Canora, SK
06.2015 - 06.2017
- Mixed and served a variety of cocktails and beverages for guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Operated cash register, processed transactions, and handled payments accurately.
- Collaborated with kitchen staff to ensure timely delivery of orders to customers.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Trained new bartenders on drink recipes and customer service standards.
Education
Esthecian Diploma -
MC College
Winnipeg, MBPractical Nursing - YEAR 2: TERM 4
Assiniboine Community College
Winnipeg, MBSkills
- Customer service
- Complaint resolution
- Cash management
- POS operation
- Administrative support
- Computer proficiency
- Problem solving
- Critical thinking
- Quick to adapt to new tools, software, and processes
- Effective communication
- Verbal and written communication
- Active listening
- Team collaboration
- Team communication
- Strong teamwork
- High-energy attitude
- Task prioritization
Timeline
Customer Service Representative
Painted Hand Casino
03.2026 - Current
Food Service Specialist
Sunshine Health Region
10.2018 - 12.2020
Cashier
Canora Pharmacy
08.2017 - 09.2018
Bartender
Painted Hand Casino
07.2016 - 06.2017
Bartender
Canora Bar
06.2015 - 06.2017
Esthecian Diploma -
MC College
Practical Nursing - YEAR 2: TERM 4
Assiniboine Community College