Sheena Afroushe
Vancouver,BC
Summary
Operations-focused professional with experience in clinic-based environments supporting client experience, sales, and day-to-day business operations. Skilled in client relationship management, consultative sales, scheduling, and workflow coordination. Experienced in supporting financial transactions, promotional campaigns, and basic marketing initiatives. Strong ability to manage client flow, and maintain organized systems. Dedicated to providing a consistent high-quality experience. Seeking to transition into a clinic management or administrative role within the wellness industry.
Overview
7
7
years of professional experience
Work History
Skin Care Specialist
Sculpt Skin Bar
Surrey, British Columbia
02.2025 - Current
- Maintains a 50-60% prebooking rate among new clients.
- Conducts personalized consultations, skin assessments, treatment plans, and home-care routines.
- Consistently drives retail product sales through client education and recommended home-care routines.
- Supports front desk operations including appointment booking, processing payments, and handling client inquiries.
Clinic Manager
SkinGlow Laser & Rejuvenation Clinic
Vancouver, British Columbia
06.2023 - 03.2025
- Managed daily clinic operations, scheduling, inventory, and our Shopify operations.
- Converted leads into booked consultations and treatment packages through proactive client outreach.
- Drove revenue through retail product sales, packages, monthly promotions, and treatment recommendations.
- Trained a team of 2, and led a team of 2-4 staff members.
- Developed monthly promotional campaigns to drive client engagement and bookings.
- Collaborated with the website designer to update content, and optimize user experience.
Assistant Manager
Genesis Athletic Club
North Vancouver, British Columbia
01.2022 - 06.2023
- Managed client accounts, memberships, scheduling, billing, and record maintenance through GymMaster.
- Processed payroll and managed financial reporting through QuickBooks.
- Achieved a 60-75% membership conversion rate through walk-ins, phone inquiries and lead follow-ups.
- Collaborated on marketing initiatives, service expansion, and operational improvements to support business growth.
- Trained and led a team of 6 staff members.
Retail Keyholder
Urbn Outfitters
Vancouver, British Columbia
05.2019 - 01.2022
- Promoted from Sales Associate to Keyholder in 1.5 years based on performance and leadership abilities.
- Supervised store operations, opening/closing procedures, and cash reconciliation.
- fulfilled online orders, maintained merchandising standards, and assisted the visual merchandiser during seasonal changes.
Education
Diploma - Esthetics & Medical Spa
John Casblancas Institute
Vancouver, BC11-2023
High School Diploma -
John Oliver Secondary
Vancouver, BC06-2021
Skills
- Team Leadership & Staff Training
- Cash Handling & Basic Accounting
- Marketing & Promotional Support
- Operations & Workflow Coordination
- Revenue Growth
- Client Relationship Management
Timeline
Skin Care Specialist
Sculpt Skin Bar
02.2025 - Current
Clinic Manager
SkinGlow Laser & Rejuvenation Clinic
06.2023 - 03.2025
Assistant Manager
Genesis Athletic Club
01.2022 - 06.2023
Retail Keyholder
Urbn Outfitters
05.2019 - 01.2022
Diploma - Esthetics & Medical Spa
John Casblancas Institute
High School Diploma -
John Oliver Secondary