Ernesto Prada
Los Angeles
Summary
Engaged member relations specialist with expertise in guest engagement, account management, and conflict resolution. Cultivates welcoming environments while ensuring professionalism and operational efficiency. Committed to enhancing customer experiences through clear communication and collaborative support.
Overview
5
5
years of professional experience
Work History
Skin Care Specialist
Aesop
Los Angeles
04.2024 - 04.2026
- Delivered personalized skin care consultations that improved customer satisfaction.
- Advised clients on suitable products tailored to their unique skin types and concerns.
- Conducted in-depth product demonstrations to educate clients on usage techniques.
- Ensured cleanliness and organization of workstations and product displays to support efficient service.
- Assisted in training new staff on product knowledge and customer service skills.
- Collaborated with team members to ensure optimal store operations and service quality.
Host
ARTHA Wellness
Studio City
07.2025 - 02.2026
- Greeted and seated guests to enhance their dining experience.
- Managed guest reservations and waitlists to optimize table turnover.
- Provided menu information and answered guest inquiries promptly.
- Trained new hosts on standard procedures to ensure consistent guest service.
Member Relationship Specialist
John Reed Fitness
West Hollywood
02.2024 - 02.2025
- Addressed member inquiries about fitness programs and services to provide tailored support.
- Managed member accounts and ensured accurate billing processes.
- Cultivated strong relationships with members, leading to increased engagement and satisfaction.
- Resolved conflicts and concerns promptly, ensuring high levels of member satisfaction.
- Maintained cleanliness and organization of fitness areas for optimal use.
Operations Manager
Aritzia
Century City
03.2021 - 05.2024
- Developed and implemented process improvements to enhance team efficiency.
- Trained and mentored staff on operational procedures and best practices.
- Coordinated inventory management to maintain optimal stock levels and product availability.
- Managed daily operations to ensure smooth store functioning and customer satisfaction.
Education
Associate of Arts - Journalism
Art Institute of Colorado
Denver, COSkills
- Reservation management
- Guest relations
- Customer service
- Customer engagement
- Service excellence
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Employee training
- Health and wellness
Timeline
Host
ARTHA Wellness
07.2025 - 02.2026
Skin Care Specialist
Aesop
04.2024 - 04.2026
Member Relationship Specialist
John Reed Fitness
02.2024 - 02.2025
Operations Manager
Aritzia
03.2021 - 05.2024
Associate of Arts - Journalism
Art Institute of Colorado