Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Shedlan Epiphane

Ste Catherine,QC

Summary

Dynamic Customer Service Representative with proven expertise at Caribbean Dispatch Services Ltd. Skilled in active listening and critical thinking, I excelled in resolving customer complaints, enhancing loyalty and repeat business. Committed to delivering exceptional customer relations while efficiently managing high-stress situations and escalated calls.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Final Link Ltd.
03.2023 - 12.2024

Customer Service Representative

West Technology Group Inc.
03.2021 - 03.2023

Customer Service Representative

Caribbean Dispatch Services Ltd
12.1999 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate's Degree - Business

Sir Arthur Lewis Community College
Vieux Fort, St. Lucia

CHOISEUL SECONDARY SCHOOL
Choiseul, St. Lucia

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Languages

English

Timeline

Customer Service Representative

Final Link Ltd.
03.2023 - 12.2024

Customer Service Representative

West Technology Group Inc.
03.2021 - 03.2023

Customer Service Representative

Caribbean Dispatch Services Ltd
12.1999 - 08.2020

Associate's Degree - Business

Sir Arthur Lewis Community College

CHOISEUL SECONDARY SCHOOL

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Shedlan Epiphane