Shecombe Lemon
San Bernardino
Summary
Accomplished Registered Nurse and Patient Service Representative with a proven track record at Asistencia Villa Rehabilitation and Care Center. Excelled in medication monitoring and delivering exceptional customer service, ensuring high-quality care and support. Demonstrated expertise in staff training and infection control, significantly enhancing team performance and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Subacute Unit Supervisor Registered Nurse
Asistencia Villa Rehabilitation and Care Center
03.2024 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Supervised, directed, and motivated high-quality performance from nursing staff.
Patient Service Representative
McKesson
08.2017 - 11.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
Capital One
01.2016 - 02.2018
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Nursing
West Coast University
Ontario, CA11-2023
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06-2010
Skills
- Medication monitoring
- Infection control
- Quality control
- Staff training
- Customer service
- Teamwork and collaboration
Timeline
Subacute Unit Supervisor Registered Nurse
Asistencia Villa Rehabilitation and Care Center
03.2024 - Current
Patient Service Representative
McKesson
08.2017 - 11.2018
Customer Service Representative
Capital One
01.2016 - 02.2018
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Arroyo Valley High School
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