Shaza Abdelaziz
Hamilton,ON
Summary
Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Knowledgeable Dispatcher with 1 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Ambitious, career-focused job seeker, anxious to obtain an entry-level IT Security position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Mars Commercial Cleaning corp
Toronto, ON
04.2017 - 12.2022
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Created PowerPoint presentations for internal use or external clients when required.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Dispatcher
Ace Ride Transportion
Woodburn, Oregon U.S.A
01.2018 - 08.2018
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored changes in delivery schedule and communicated changes to customers.
- Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
- Identified locations and needs of callers to accurately send assistance.
- Managed daily delivery and work schedules to maximize coverage.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Education
IT Security Specialist
Academy of Learning College
Hamilton, ON05.2023
Skills
- Workforce Management
- Word Processing
- Telephone Reception
- Office Supply Management
- Scheduling
- Staff Management
- Inbound phone call handling
- Skybox expertise
- Splunk expertise
Additional Information
- I have Bachelor of Science with (Honors) in Applied Physics Electronics.
- After I graduated from the university I worked there for three years as teacher assistance as well as electronic lab technician.
Certification
- Back home Sudan , Red Sea University - five years.
- Back home Sudan , Red Sea University - Training three years.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Dispatcher
Ace Ride Transportion
01.2018 - 08.2018
Office Administrator
Mars Commercial Cleaning corp
04.2017 - 12.2022
IT Security Specialist
Academy of Learning College
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